Edward K. Email and Phone Number
Edward K. work email
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Edward K. personal email
My vision is a world where everyone is contributing to their full potential; where each person is inspired by passion of seeing their task completed and the feeling of success.
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Agency Services ManagerSociety Insurance Mar 2021 - PresentFond Du Lac, Wi, Us
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Account ManagerFis Jul 2019 - Mar 2021Jacksonville, Fl, Us -
Product Support Representative SeniorFis Jun 2016 - Jun 2019Jacksonville, Fl, Us•Completed business request via ticketing system•Perform technical support for clients•Pulling and reviewing audits and reports•Monitoring changes for financial institutions •Assigning task to other internal departments •Serving as a contact to both external and internal clients
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Customer Service AnalystGuaranty Bank/ Best Bank Feb 2016 - Jun 2016Glendale, Wi, Us•Maintain relationships with other internal departments as well as client base to improve business performance•Maintained survey and other statistical metrics for the customer service department•Maintain the internal database for customer service•Maintain up-to-date knowledge on customer business areas•Develop and implement initiatives to improve customer services• Interviewing/ Pre-employment screening -
Customer Service SupervisorGuaranty Bank/ Best Bank Sep 2015 - Feb 2016Glendale, Wi, Us•Led team of 12+ and one team lead to promote high level customer service and team building.•Employee Development to achieve departmental goals•Assisting customers with escalated issues and responding to customer inquiries in a timely manner.•Promoting professionalism by leading by example•Maintain relationships with other internal departments as well as client base to improve business performance • Interviewing/ Pre-employment screening• Assisted HR with new position initiatives• Helped to establish relationship with the conpany and multiple higher education institutions to assist creating employment opportunities for students
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Customer Service Team LeadGuaranty Bank/ Best Bank Jun 2014 - Sep 2015Glendale, Wi, Us• Monitoring metrics for 15+ representatives• Conducted interviews• Online banking, and automated phone system troubleshooting and error resolution• Assisting customers with escalated issues• Answering employee inquiries via chat service, email, and phone• Conducting weekly/monthly employee metric evaluations• Interviewing/ Pre-employment screening
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Customer Service RepresentativeGuaranty Bank/ Best Bank Apr 2011 - Jun 2014Glendale, Wi, Us• Completed inbound calls 60-100 call • Actively listening, and promoting problem-solving while educating customers about their accounts• Processed account updates and customer request.• Assisted customer with transaction and account questions.• Correction of account errors in regards to the customers banking accounts and account profiles.• Call reporting
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Customer Service AdvocateKohl'S Department Stores Jan 2009 - Jun 2009Menomonee Falls, Wisconsin, UsCustomer Service Advocate (Call Center) January 2009- June 2009• Completed inbound calls 60-100 call in regards to the customers Kohl’s charge accounts• Processed Kohl’s charge card applications• Actively listening, and promoting problem solving while educating customers about their accounts• Processed account updates and customer request for credit line increases• Assisted customers with transaction research and account inquire via phone
Edward K. Skills
Edward K. Education Details
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Upper Iowa UniversityGeneral -
Milwaukee Area Technical CollegeBusiness Administration
Frequently Asked Questions about Edward K.
What company does Edward K. work for?
Edward K. works for Society Insurance
What is Edward K.'s role at the current company?
Edward K.'s current role is Agency Services Manager at Society Insurance.
What is Edward K.'s email address?
Edward K.'s email address is ed****@****bal.com
What schools did Edward K. attend?
Edward K. attended Upper Iowa University, Milwaukee Area Technical College.
What are some of Edward K.'s interests?
Edward K. has interest in Civil Rights And Social Action, Human Rights, Economic Empowerment.
What skills is Edward K. known for?
Edward K. has skills like Customer Service, Leadership, Call Centers, Banking, Customer Satisfaction, Finance, Microsoft Office, Team Building, Team Leadership, Process Improvement, Financial Analysis, Training.
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