Edward Merz Email & Phone Number

Greater St. Louis Area

• Responsible for the planning, coordination, data validation testing, and completion of database transfers and software upgrades for utility customers• Create and maintain documentation used for customer implementation process• Train customers on all aspects of AclaraONE software • Troubleshoot hardware and/or software issues presented during implementation process• Meet or exceed all monthly goals set for customer installations and/or upgrades• Work as part of cross-functional team to achieve customer implementation timeline goals

St. Peters, Mo

• Provide system administrator duties for multiple clients in a Windows environment• Support end users with hardware/software needs and training on a wide variety of platforms and devices• Design, implement, maintain, and troubleshoot Group Policy Objects per client’s requirements• Responsible for the maintenance of physical and virtual servers• Oversee that proper backups are maintained and run as scheduled• Ensure that client networks have current security and software patches • Maintain proper and up-to-date network related documentation • Recover lost or deleted data for end users

Creve Coeur, Mo

• Provided excellent service and maintain client satisfaction• Identified sales opportunities and refer additional bank services as appropriate• Managed proper cash limits, accepted deposits, cashed checks, issued cashier’s checks/money orders, cash advances and funds transfers• Handled vault, ATM, safe-deposit and night-drop procedure

Bridgeton, Mo

• Handled the coordination and logistics of all special events.• Organized and participated in funeral honors of fallen Marines; including the reception, personal security and honors to dignitaries and their families.• Briefed all major counterparts, ranging from 5-40 Marines and civilians on event plans during communication meetings.• Assisted in security duties of Battalion’s Armory.

Fallujah, Iraq

• Responsible for training, development and well being of junior Marines.• Created standard operating procedures to be used in future training and combat operations.• Selected for Combat Meritorious promotion in March 2007; was one of two chosen out of a field of 300 possible candidates.• Accolades include: National Defense Ribbon, two Select Marine Corps Reserves Medals, Iraqi Campaign Medal, Sea Service Deployment Ribbon, Armed Forces Reserve Medal with “M” device for Mobilization, Global War on Terrorism Service Medal, Combat Action Ribbon and awarded three Navy Achievement Medals with one “V” device for Valor.

Creve Coeur, Mo

• Developed client relations while resolving problems and ensuring satisfaction with all products.• Provided customer service for coding and troubleshooting new game programs and hardware.• Tested, debugged and ensured all quality control measures were followed for new hardware and software.• Installed new hardware at multiple client locations.• Contributed to the team development of new products and operating improvements for existing units.