To oversee the operations of a dual site retail liquor store. Managing two locations and a website with national reach and shipping capability. Developing and Overseeing the following:Recruitment Implementing training structure and materialStaff formal discussions and terminationsLegal & Licensing RSA (Responsible Service of Alcohol)POS integrityGross Profit management and maintenanceRelationship with external delivery apps (Uber, Doordash)Website build… Show more To oversee the operations of a dual site retail liquor store. Managing two locations and a website with national reach and shipping capability. Developing and Overseeing the following:Recruitment Implementing training structure and materialStaff formal discussions and terminationsLegal & Licensing RSA (Responsible Service of Alcohol)POS integrityGross Profit management and maintenanceRelationship with external delivery apps (Uber, Doordash)Website build and maintenanceSocial media presenceNew product introduction to marketIncreasing and maintaining wholesale accounts Show less

Poet | Recording Artist | AuthorI live and breathe art and constantly look to create, it is where I belong.

Supporting clients with all of their property needs, including:- Selling- Purchasing- Investing- Purchasing Property through Super

Appointed to increase the footprint of the business to a national scale and increase the versatility of our group to offer services other than traditional real estate, such as property Investment, Investing through Super and wealth creation analysis.Awards:✔ 2017 Australasia One Agency Fast Starter✔ 2018 Australasia One Agency Rookie of the Year finalist

For 10 years, PokitPal has been the market leader in university student discounts throughout Australia. From day one, our aim has been to connect students nationwide by delivering exceptional deals.Today, PokitPal delivers discounts and competitions to more than 500,000 Australian tertiary students annually. Starting in 2006 with a pocket sized magnetic booklet packed with local student promotions, the free PokitPal booklet remains heavily sought after at O’Week with more than 200,000… Show more For 10 years, PokitPal has been the market leader in university student discounts throughout Australia. From day one, our aim has been to connect students nationwide by delivering exceptional deals.Today, PokitPal delivers discounts and competitions to more than 500,000 Australian tertiary students annually. Starting in 2006 with a pocket sized magnetic booklet packed with local student promotions, the free PokitPal booklet remains heavily sought after at O’Week with more than 200,000 delivered through promotional teams in the first three weeks of termMy Key responsibilities are to lead, support, motivate and coach my national sales team to penetrate our current markets, ensuring we maximize opportunities, whilst forward planning to open and enter new regions.Achievements:✔ Initiated and executed a complete market diversification strategy to sell into the local market✔ Headed National product re-pricing structure✔ Led National Recruitment drive✔ Orchestrated a new and improved L&D Induction training program✔ Developed a national bonus/ commission plan✔ Built and communicated a national KPI driven structure✔ Delivered multiple key process changes to raise productivity and efficiency ✔ Introduced multiple key national accounts Show less

Joining one of the largest product providers to the on-line world, I will be expected to head the global sales strategy for our organisation whilst penetrating new markets both nationally and internationally.My focus will be to ensure strategies are in place for my sales team to win new business while maintaining healthy relationships internationally. Working closely with Operations, I will need to ensure our projected volume growth is met with smooth process and collaboration between… Show more Joining one of the largest product providers to the on-line world, I will be expected to head the global sales strategy for our organisation whilst penetrating new markets both nationally and internationally.My focus will be to ensure strategies are in place for my sales team to win new business while maintaining healthy relationships internationally. Working closely with Operations, I will need to ensure our projected volume growth is met with smooth process and collaboration between the two teams (Sales & Ops). Finally I will be responsible for forecasting revenue growth and putting strategies in place for my team to execute.Achievements:✔ Grew volume output by 76.32% ✔ Increased revenue growth by 25.6%✔ Raised new partner acquisition by 18%✔ Developed and executed the social media strategy and presence✔ Initiated charity based events to increase the organisations social awareness ✔ Supported our software integration process Show less

Living Social is a search engine and online marketing platform offering some of the best local, national and international experiences available. With over 70 million members worldwide, the company is in growth mode seeking to expand its offerings to new market segments. The focus of this role is to lead, coach, support & motivate 11 BDM's and 1 AM to penetrate and secure the company’s position in the QLD markets.My achievements have included:✔ Promoted to Regional Sales… Show more Living Social is a search engine and online marketing platform offering some of the best local, national and international experiences available. With over 70 million members worldwide, the company is in growth mode seeking to expand its offerings to new market segments. The focus of this role is to lead, coach, support & motivate 11 BDM's and 1 AM to penetrate and secure the company’s position in the QLD markets.My achievements have included:✔ Promoted to Regional Sales Manager (June 2014)✔ Completed "The Leadership Experience" (http://www.leadingevolution.com.au/) (May 2014)✔ Attended the Elite Performers Conference in Las Vegas (USA) (April 2014)✔ Promoted to Senior BDM (March 2014)✔ Headed and Managed Employee Commission Plan/ Structure Change Proposal (Feb 2014)✔ Ranked as the Second Top Sales Person Nationally (October 2013 - March 2014)✔ Broke the 18 month sales volume record, achieving 300% of Target (March 2014)✔ Promoted to the Premier Market team (September 1st, 2013)✔ Ranked first in business development nationally for May 2013✔ Ranked equal second in business development nationally for Q2 2013 (Apr-June) Show less

Established with only the talent and ambition of two Founders, this company specialized in sales and marketing, IT and business support. Adopting a strategic niche target segment strategy, this agency prospered in the most challenging economic environments in 50 years, where many competitors folded.My key achievements included:✔ Securing 90 new key business accounts over 4 years, 122% above target✔ Consistently exceeding gross billings key performance target, on average… Show more Established with only the talent and ambition of two Founders, this company specialized in sales and marketing, IT and business support. Adopting a strategic niche target segment strategy, this agency prospered in the most challenging economic environments in 50 years, where many competitors folded.My key achievements included:✔ Securing 90 new key business accounts over 4 years, 122% above target✔ Consistently exceeding gross billings key performance target, on average 106.6% over 3 years✔ Delivering strong overall performance during peak and post GFC ✔ Achieving 0% staff attrition against an industry average of over 30% Show less

Appointed to this role to restructure a poor performing store to return the store to full profitability and optimise it for re-sale. I achieved this through restructuring the operations in line with Optus standards, focussing on re-engaging teams and delivering exceptional levels of customer service.My key achievements included:✔ Increasing sales turnover by 26.25% above budget of 20%✔ Increasing profit by 31.23% above target of 15%✔ Increasing new business customers by… Show more Appointed to this role to restructure a poor performing store to return the store to full profitability and optimise it for re-sale. I achieved this through restructuring the operations in line with Optus standards, focussing on re-engaging teams and delivering exceptional levels of customer service.My key achievements included:✔ Increasing sales turnover by 26.25% above budget of 20%✔ Increasing profit by 31.23% above target of 15%✔ Increasing new business customers by 1166 abovet previous 800, exceeding 104.7% of 1066 target ✔ Consistently exceeding monthly customer satisfaction targets on average by 6%✔ Achieving perfect 100% mystery shopping score for 3 months Show less

In a high-volume call centre, with multiple concurrent campaigns and stakeholders with extremely high expectations, the focus of this role was to support and coach 12 Sales Team Leaders to deliver results through their teams. Another accountability was to proactively provide customer and Sales Consultant feedback to marketing to ensure that marketing campaigns were executed in the most optimal way.My key achievements included:✔ Increasing sales conversion from 28% to… Show more In a high-volume call centre, with multiple concurrent campaigns and stakeholders with extremely high expectations, the focus of this role was to support and coach 12 Sales Team Leaders to deliver results through their teams. Another accountability was to proactively provide customer and Sales Consultant feedback to marketing to ensure that marketing campaigns were executed in the most optimal way.My key achievements included:✔ Increasing sales conversion from 28% to 36.6% avove 30% target while achieving call handling targets ✔ Increasing revenue by 15.6% against target of 8% while reducing data error rate ✔ Winning multiple awards for leadership, personal excellence and team work: “National Management Award”, “Centre Manager Award” and “Team Leader Award” Show less

Commenced this role after initiating and presenting a successful business case to the executive with the vision to reduce attrition in the centre; the Development Bay program targeted provided a live training environment addressing a significant gap in training where previously all training was conducted in a classroom environment, before new recruits commenced directly in the call centre.My role included project managing the establishment of the Development Bay, then managing its… Show more Commenced this role after initiating and presenting a successful business case to the executive with the vision to reduce attrition in the centre; the Development Bay program targeted provided a live training environment addressing a significant gap in training where previously all training was conducted in a classroom environment, before new recruits commenced directly in the call centre.My role included project managing the establishment of the Development Bay, then managing its operations including planning, communications, delivery, recruitment and HR.My key achievements included:✔ Significantly reduced staff attrition from 31% to 10%, generating an annual saving of 744,000 PA Show less

The focus of this role was to lead and manage a team of Sales Consultants to exceed sales performance. We achieved success through creating an environment that encouraged team unity, positivity and career progression. Other success factors included providing constant support through one on one coaching. My key achievements included:✔ Achieving top 2 ranking for Team Leaders nationally ✔ Managing a team that remained in the Top 3 for 12 months consecutively; first for 7… Show more The focus of this role was to lead and manage a team of Sales Consultants to exceed sales performance. We achieved success through creating an environment that encouraged team unity, positivity and career progression. Other success factors included providing constant support through one on one coaching. My key achievements included:✔ Achieving top 2 ranking for Team Leaders nationally ✔ Managing a team that remained in the Top 3 for 12 months consecutively; first for 7 months, second for 3 months, and third for 2 months, while achieving a 0% attrition rate ✔ Achieving a spot at the peak company event, 4 nights at a Top Performers Optus National Conference Show less

My achievements in this role included winning a spot at the peak event for 4 nights at the Sheraton Noosa for outstanding sales results, a ranking in the top 22 sales consultants nationally and winning the following awards: ✔ “National Consultant of the Month”, January✔ “State Consultant of the Month”, February✔ “State Consultant of the Month”, April✔ “State Consultant of the Month”, May✔ “State Consultant of the Month”, June