As an Executive Solutions Center Specialist at Akamai Technologies, I provide comprehensive technical support and troubleshooting services to the executive leadership team. My responsibilities include:- Supporting the executive team with their IT needs to ensure seamless operations.- Assisting the Network Operations Control Center and the Broadcast Control Operations Center to maintain optimal performance and uptime.- Providing specialized conference room support, including troubleshooting and managing systems such as Crestron and Cisco devices.I am dedicated to delivering prompt and effective solutions, ensuring that all technical aspects of operations run smoothly and efficiently.

Specializing in user support, Microsoft ecosystem management, and proactive security.🔹 Active Directory Management: Proficient in handling Active Directory tasks, including user account management, access control, and facilitating smooth team collaboration.🔹 Hardware: Proficient in hardware repairs and upgrades, meticulously managing inventory for peak readiness.🔹 Innovation: Dedicated to exploring and evaluating new technologies to elevate operations and foster organizational growth.🔹 Tech

• Resolve problems with malfunctioning products in a timely manner• Elevate issues which cannot be resolved in a timely manner or require complex solutions.• Build, configure, install, maintain, analyze, troubleshoot and repair computer systems and related hardware• Set up PC and Apple desktops, laptops, and other types of mobile devices• Troubleshoot and repair when possible, and replace when not, PCs, laptops, and peripherals

• Acquires in-demand items to sell Ebay and ShopGoodwill• Uses appraisal skills to appropriately price listings to turn a profit• Analyze current market trends to identify items that are in demand• Create accurate and thorough item listings including dimensions, weight, photos, and all other pertinent product information.• Ensure content follows SEO best practices to promote a healthy Google Search Rank

• Employee recruitment & management• Data entry• Shift scheduling• Product research & sourcing• Create visually appealing displays, including lighting, product placement, and upkeep of rotating product• Managed all social media account performing tasks such as posting pictures/videos, creating custom graphics for posts, and running contests & giveaways• Network with other business’ and establish mutually beneficial partnerships.

• Order picking, auditing, ticketing, checking and packing of standard orders• Flexibility of working in different environments, rotate between different roles• Interpret labels, inventory sheets, and other related information, and ensure product is picked accurately• Meet productivity standards• Ability to use an RF Scanner• Quickly and accurately locate and restock product for order pickers.

Create and publish 40+ daily listings/uploads of donated items on eBay and ShopGoodwill, optimize listings for SEO, grade the condition of donations according to industry standards, prepare shipping labels / package items sold, maintain smooth flow of incoming and outgoing product, accurately collect orders from warehouse, maintain safe and clean processing area, enforce all loss prevention guidelines and measures.

Assist customers and personnel with technological support from email setup to debugging an infected PC. Lead workshops on topics such as "How to Create an Impressive LinkedIn Profile", "Top 10 Website for Free Education" , and "Microsoft Work Resume Formatting 101" .

Keep an accurate and up-to-date count of inventory for 20+ stores at once, organize reports into spreadsheet format, team player but works just as effectively solo, provide options of monthly, quarterly, or yearly for convenience to our clients, maintain positive and focused attitude when in a strenuous situation, count inventory quickly and efficiently, double and triple check number for complete accuracy and troubleshoot if there are any discrepancy.

Invite customers and determine their needs and wants, recommended merchandise based on individual requirements, discussed type, quality and number of merchandise required for purchase, advised customers on utilization and care of merchandise, provided advice to clients regarding particular products or services, explained/demonstrated the use and advantage of our merchandise to customers, answered customers’ queries and concerns, quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates, prepared sales contracts and accepted payment through cash, check, and credit card, assisted in display of merchandise, assisted in reporting and stocking of inventory

FEMA Corps job duties included working at a federally declared disaster site supporting survivors by registering them for federal disaster assistance in the form of grants; train FEMA reservists on operation and implementation of iPad, Laptop, and Blackberry devices and all accompanying applications; troubleshooting iPad applications for FEMA reservists; working with the FEMA Recovery Operations Manager on updating applications; Canvas neighborhoods for tornado damage; locate major hubs of social activity in order to locate more survivors we can assist; plan, organize, and manage multiple volunteer events at a time; improving the disaster survivor assistance webpage by making it 508 compliant and intuitive.