Edward Lemmens Email & Phone Number

Bergen Op Zoom, NB, NL

Amsterdam, North Holland, Netherlands

• Responsible for our Channel Program, finding the right partner where we can bring added value with our products and services to their solutions. Focus points:
• Building Channel Partner Program
• Determine strategy and execution on business plan
• Client relationship
• Business Development
• Account Management

Amsterdam Area, Netherlands

• Managing the Commercial Program – being part of Global Program Team where we translated business requirements into a strategic work program.
• Built working program framework
• Liaison between Credit Insurance and Collections
• Steering Country Sales Reps
• Developed Preventive Services Program – Back-up Servicing

Amsterdam Area, Netherlands

As Service Delivery Manager - New Services, responsible for developing and maintaining strong, positive business relationships with both internal and external clients to clearly understand their business processes and requirements.New Services within Atradius Collections:- Standby services- Invoice verification- 1st party collections

The Hague Area, Netherlands

As Client Service Manager being the key business liaison between investor / existing clients and the CMIS Group, responsible for setting up a Client Service Management department with main responsibilities such as: - Build framework for own mortgage label- Build operating agenda- Capturing client's evolving business needs - Plan service level review.

The Hague Area, Netherlands

Part of an ambitious team where we focus on supporting our business in:- Process improvement- Integrations- PMO- Project Management- Change Management- Lean Six Sigma

Breda Area, Netherlands

Responsible for the identification and execution of Lean and Six Sigma initiatives within the AR service industry. Initiating strategic projects where focus lays on data analyses, process improvement and implementing the Lean key principles, such as: Waste elimination, Standard Work, 5S

Breda Area, Netherlands

• Responsible for project management of a global business initiative to reduce 360 AR receivable balances to minimize risk and to be in line with compliance and regulations.
• Led X-functional project team, ensured good cooperation between the team and the functional owners
• Process improvement: Established un-funding rules, led to significant reduction of finance risk. Implemented standard process and metrics to control un-funding processes.
• Supported delivering collection excellence budget on plan absorbing a SG&A stretch of 49%

Budapest, Hungary

• Responsible for all operational functions relating to the factoring and servicing of the Accounts Receivables portfolio of several internal clients within our Budapest Center Of Excellence. Leading a team of 45 people.
• Implemented enhanced collections processes – Reduced KPI’s like Past Dues and Cash with 63% and 60%
• Simplified and standardized reporting capabilities
• Completed centralization of serviced portfolios from Italy, UK and India to Budapest – Reduced cost base with 50%
• Client’s service satisfaction significantly improved by pro-actively meet client’s to review Quarterly performance and set G&O’s for next Quarter

Bergen Op Zoom Area, Netherlands

As part of the EMEA client implementation team, responsible for project management and working with cross functional teams. During this period I was responsible for two key strategic projects: New European HQ and GE Plastics Divesture.

Bergen Op Zoom Area, Netherlands

• Led the setup of WCS’s first Centre of Excellence located in Budapest Hungary, capacity >125 people, Annual cost savings of $2MM+
• Led Auto Cash Application project, achieved a sustainable 76% Auto Cash Apply, resulted in $120K+ savings

Driven various projects according the DMAIC Six Sigma methodology. Projects with high Business Impact ($1MM +) and related to: - Digitization- Automation- Standardization- Simplification