Edward Lockett Email & Phone Number

Houston, Texas Area

I work as a Customer Service Representative on the Billing Team for the City of Houston's Water Department.Project: I responded proactively and positively to rapid change regarding yearly rate increases. I frequently educate customers about billing, payment processing, and support policies and procedures.Experience: Communication skills (Ex. resolved.

Houston, Texas Area

At Hertz, I worked as a Customer Service Representative. I improved my sales abilities and gained product knowledge to achieve sales goals.Project: Achieved above 80% of company sales goal by effectively promoting company services.Experience: Management skills (Ex. trained new on-board employees). Increased productivity through training that follows.

Greater Detroit Area

During my employment with Quicken Loans, I served as an Auditor. I developed and enforced audit policies and carried out administrative tasks (ex. monitoring tax documents).Project: Utilized accounting methods to ensure the accuracy of financial reports and minimized errors to satisfy monthly goals.Experience: Auditing skills (ex. preparing audit reports)..

Greater Detroit Area

At the City of Detroit, I worked as a college intern on the Finance Team. I developed strong business and analytical skills by effectively preparing spreadsheets and summary reports.Projects: I troubleshot and transferred customers' data files from an outdated computer database into a newly adopted city finance system, collaborating with an I.T. manager.