Edward Lott - Mba Email and Phone Number
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Edward Lott - Mba phone numbers
Experienced leader with a proven track record in project management and implementation roles within the software industry since 2014. Demonstrated expertise in ensuring customer satisfaction by delivering expected outcomes on time. Skilled in developing and implementing Key Performance Indicators (KPIs) for both implementation and customer support departments, emphasizing efficiency and effectiveness. Proficient in Customer Success Management (CSM) practices, leveraging various CRMs, EMRs, and software tools such as Microsoft Office, particularly Excel. Committed to driving team success and exceeding organizational objectives through strategic leadership and meticulous attention to detail.
Matrix Imaging Solutions
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Senior Project ManagerMatrix Imaging Solutions Nov 2023 - PresentSanborn, Ny, Us• Directed cross-functional teams to deliver projects in printed and mailing services and software development, ensuring enhanced client satisfaction and project success.• Streamlined operations and bolstered client relationships by implementing SaaS platforms and CRM systems, resulting in improved service delivery efficiency.• Delivered projects consistently on time and within budget, enhancing client trust and driving repeat business.• Mitigated risks effectively, safeguarding project timelines and ensuring high-quality deliverables.
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Senior Project Manager - Digital SupportEverview Dec 2021 - Nov 2023Carol Stream, Il, UsImplementations Manager – Digital Support• Spearheaded outbound customer communication strategies via CRM software, increasing client engagement and reducing response times.• Created and deployed performance metrics to track project outcomes, elevating client onboarding success rates.• Conducted virtual training sessions, facilitating the seamless onboarding of $9.3 million in Annual Recurring Revenue (ARR).• Maintained robust account support, fostering long-term client relationships and driving retention.• Tools: Remedp, Outlook, Microsoft office suite, Reports, Jira, Excel and Salesforce, Smartsheet. -
Senior Project ManagerAccessdx Lab Apr 2019 - Dec 2021Houston, Texas, Us• Led a team in delivering tailored database solutions, training, and escalation management, resulting in improved operational performance.• Established KPIs that provided actionable insights, enhancing team productivity by measurable margins.• Utilized agile methodologies to optimize testing and QA processes, cutting project turnaround times.• Strengthened the customer success team through expert training, contributing to higher client satisfaction scores.• Tools: Zoho, Outlook, Microsoft office suite, Reports, Ovation, QuickBase and Salesforce, PowerBI. -
Implementations ManagerFieldedge Jun 2018 - Oct 2020Atlanta, Georgia, Us• Developed and delivered client training programs, enabling smooth onboarding for new customers and increasing platform adoption.• Provided leadership in onboarding 230 projects, generating $5 million in ARR and earning recognition as a top performer.• Engaged customers proactively through education strategies, reducing churn rates significantly.• Oversaw internal team coordination to ensure exceptional support, improving client loyalty and satisfaction.• 250 Implementations, $4.5 Million ARR, Onboarding time average 1.5 months. -
Senior Implementation AnalystAthenahealth Oct 2014 - Nov 2018Boston, Massachusetts, Us• Supported healthcare organizations in transitioning to cloud-based EHR systems, resulting in efficient operational enhancements.• Delivered targeted on-site training, ensuring clients' seamless adoption of the EHR system and reducing implementation errors.• Conducted assessments of business and security needs, delivering strategic insights that improved organizational compliance and performance.• Tools: Multiple EMRs, Outlook, Microsoft office, Salesforce, Survey Monkey, Adobe. -
Correctional OfficerGeorgia Department Of Juvenile Justice Jan 2010 - Oct 2014Decatur, Ga, Us• Guided at-risk youth in transitioning to structured, rehabilitative environments, fostering personal growth and reducing behavioral incidents.• Delivered targeted training programs and workshops, equipping residents with the skills needed for successful reintegration into society while maintaining facility compliance.• Conducted thorough assessments of behavioral and security needs, providing actionable insights that enhanced facility safety and improved rehabilitation outcomes.
Edward Lott - Mba Skills
Edward Lott - Mba Education Details
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Clayton State UniversityComputer Technology/Computer Systems Technology -
Clayton State UniversityDigital Marketing
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Northern Virginia Community CollegeGeneral Studies
Frequently Asked Questions about Edward Lott - Mba
What company does Edward Lott - Mba work for?
Edward Lott - Mba works for Matrix Imaging Solutions
What is Edward Lott - Mba's role at the current company?
Edward Lott - Mba's current role is Dynamic & Driven Project Manager | Bridging Creative Print Services with Cutting-Edge Software Solutions.
What is Edward Lott - Mba's email address?
Edward Lott - Mba's email address is lo****@****ate.gov
What is Edward Lott - Mba's direct phone number?
Edward Lott - Mba's direct phone number is +124031*****
What schools did Edward Lott - Mba attend?
Edward Lott - Mba attended Clayton State University, Clayton State University, Northern Virginia Community College.
What skills is Edward Lott - Mba known for?
Edward Lott - Mba has skills like Microsoft Office, Management, Customer Service, Research, Microsoft Excel, Leadership, Project Management, Public Speaking, Strategic Planning, Microsoft Word, Powerpoint, Social Media.
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