Supervise, manage company network and Infrastructure resources.

Network support for unix and windowsEmail troubleshooting for end-users and organizations Website maintenanceNetwork data archivalManage and maintain Apache hosting environmentMaintain Windows IIS4 supportDNS management Provide Layer 2 networking support to network engineer groupCreate and maintain trouble tickets pertaining to client issues and problems

Technical contact between LEC and End-user Evaluated Abuse complaints and enforced TOS and AUPEvaluate and Manage Cease and Desist requestsContact Commercial clients for bill collections. Provided general PHP support for end user hostingManage and maintain Apache hosting environmentManage Plesk hosting environmentMaintain Windows IIS4 supportConfigure and troubleshoot T1 connectionAssist End Users with hosting support and questionsManage and maintain… Show more Technical contact between LEC and End-user Evaluated Abuse complaints and enforced TOS and AUPEvaluate and Manage Cease and Desist requestsContact Commercial clients for bill collections. Provided general PHP support for end user hostingManage and maintain Apache hosting environmentManage Plesk hosting environmentMaintain Windows IIS4 supportConfigure and troubleshoot T1 connectionAssist End Users with hosting support and questionsManage and maintain Corporate Identities and domain namesManage and maintain Commercial client domain namesNew acquisition domain management and migrationDNS management Maintain Co-location facility. Provide Layer 2 networking support to network engineer groupProvide troubleshooting support to call center and field techniciansProvide on call support to Co-location and T1 clientsCreate and maintain trouble tickets pertaining to network related issues and outages Show less

Technical floor supervisor during daytime shift. Oversaw scheduling. assisted technicians with client troubleshooting. Assisted clients and technicians with FTP and user website hosting. Assisted technicians with HR procedures and issues.

Update and maintain end user systemsProvide end user desktop supportmaintain and manage multiple data backup systemscreate and configure MS Exchange accountscreate and manage computer accounts within the networkcreate and maintain end user VPN connectionscreate and support AS400 printing connectionsEnd User hardware replacementTroubleshoot MS Windows errorsTroubleshoot MS Outlook errorsManage end user level virus software

assist end user with dial-up related issuesLevel 2 leadAssist other technicians with troubleshooting of end user based issuesQuality assurance managerTraining manager

Provide end user support for windows 95, windows 98, windows ME, windows 2000Provide end user support for MS Office 95, MS Office 97 Level 2 support lead Assist other technicians with troubleshooting of end user support issuesTrain entry level technicians in basic trouble shooting and company policyDevelop and support training curriculum

US army medical specialist providing medical support to combat field unitspatient triagehealth and vaccination blood draw for health and fitness testingEmergency care and supportProvided support to Honduran nationals on two separate tours