Edward Mathews Email & Phone Number

Wilmington, De

- Have successfully managed over 10 medium to large high visible project ranging from budgets of $50K to $16.5M for the Business System Integration Department.- Process included: - Reviewed/updated CA Clarity PPM system for project planning, estimating, budgeting, resource allocation, collaboration and time capture aspects. - Complete Project Management Documentation that including the Communication Register; the Meeting Agenda and Minutes; the Project Diagram/Visio (If needed); the Project 4UP/Project Timeline; the Project Plan (In Excel or Microsoft Project); the Action Item Registry; the Project Contact List; the Risk Analysis Registry; the Issue Registry; and the Project Scope Changes Registry. - Work well with project sponsors, stakeholders, solution providers, and vendors as needed to address project risks to meet with tight deadlines.

Wilmington, De

- Project Manage the development of a company-wide ITIL Service Management database system for IT Network Engineering and IT Network Provisioning of all Telecommunication processes for both Domestic and International First Data personnel.- Process Included: - Manager of the database personnel handling the project aspects for the development of the ITIL Service Management database system. - Work directly with the SME’s on the development/drafting of the detail design/functional design needed to handle the development of all requirements. - Interface with the Development Department personnel on the development/drafting the detail design/functional design needed for the development of all requirements. - Worked with an IT Business Tech Writer on the ITIL Service Management database system process and procedures manual for the implementation of the system. - Provide system processing and training support for the database management system. - Worked with Finance Departments, both Domestic and International, to implement a Cost Allocation model within the ITIL Service Management database system.- Benefits from the implementation of the company-wide ITIL Service Management database system. - Consolidation of ten databases into one to house all company assets processed from the IT Network Engineering and IT Network Provisioning personnel. - Saving for company of $3.2 M Domestically and TBD Internationally.

Wilmington, De

- Manage the personnel who handle all circuit installation for First Data, Inc. for all new installation, and conversions to new technology. - Project Manage special projects for all Telecommunication Technology.- Work with all department management to enhance all departmental processes and procedures to interface with all database systems used by all personnel in the Engineering and Provisioning departments. Project Manage internal and external Task for Network Services Group.- Project Manage and drafted documentation for all processes and procedures for all of the departments in the Network Services Group. - Chaired departmental meetings to insure Network Provisioning processes and procedures were being followed to insure company compliance. - Work regularly with other departments to achieve company goals and resolve issues as they arise. - Process Performance Reviews for Network Provisioning Group personnel.

Wilmington, De

- Respond to financial institutions’ requests and inquires on all services and products.- Help financial institutions understand policies and procedures with reference to the associated product line.- Assist financial institutions on Access Workstation Applications.- Assist financial institutions on billing issues and acted as liaison between financial institutions and finance department, and account executive for the financial institutions.- Assist other departments to insure total company customer service policies.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Activities and Societies: Minors in Marketing and Real EstateRelevant Courses Include: Principles of Marketing; Advertising Principles.

Database Management

Programs included essential Microsoft Office skills and an overall knowledge of all aspects of Microsoft Access.

Adobe Web Design And Development

Use of HTML coding as it’s used to build HTML websites. Using cross platform tools and programs to design front end sites using Adobe.

Project Management Fundamentals

Introduced to the following project management process groups: Initiating, Planning, Executing, Monitoring & Controlling, and Closing..