• Assist the General Manager in overseeing all operations at Caesars Virginia, including casino, hospitality (hotel), food & beverage, marketing, finance, and security.• Support revenue and profitability goals by adjusting expenses, managing direct mail programs, promotions, and special events, and maintaining customer satisfaction.• Lead, train, and evaluate senior staff, while participating in the selection of key executives and ensuring a high level of team engagement.• Represent the property at community events and corporate meetings, and foster relationships with local leaders and stakeholders.• Promote compliance and integrity, ensuring all operations meet regulatory standards, and cultivating a culture of honesty and responsible corporate behavior.

• Lead the development and execution of workforce planning, forecasting, and scheduling strategies that align with business objectives and ensure optimal utilization of resources for all Caesars Entertainment properties located in Las Vegas• Develop and maintain accurate demand forecasts by collaborating with cross-functional teams to gather data and insights and leverage historical trends and data analytics• Build and manage a team of workforce management professionals, setting clear goals and objectives, and providing regular coaching and feedback to ensure their success• Monitor and analyze workforce metrics and KPIs to identify opportunities for improvement and implement initiatives to drive efficiency and productivity• Partner with operational teams to ensure alignment between workforce management strategies and operational goals, and to develop contingency plans to mitigate risks and respond to changes in demand• Drive continuous improvement in workforce management processes, leveraging best practices and technology solutions to increase efficiency and effectiveness• Ensure compliance with all applicable labor laws and regulations related to workforce management

• Oversaw all labor optimization and scheduling efforts for Caesars Entertainment Las Vegas hourly workforce totaling approximately 10K employees across 9 resorts• Developed weekly executive labor reporting and standardized departmental reporting to benchmark against labor standards and historical performance• Partnered with Labor Analytics to develop labor forecasting tools for multiple verticals, including F&B, Hotel and Gaming (Slots/Table Games)• Managed, developed and mentored scheduling and sales managers by continuously monitoring the quality of work, evaluating forecasts, schedules, sales pace reporting, and participating in operating reviews

• Responsible for the overall direction and strategy of social group lodging and restaurant group dining for Caesars Entertainment Las Vegas resorts, a portfolio of approximately 23K hotel rooms and 100 dining venues• Successfully merged two booking/contracting channels (Total Experiences and Restaurant Group Dining) to achieve ~60% greater booking efficiency per FTE• Redeveloped a sales incentive program to maximize profit while saving ~$700K annually• Collaborated with other department heads to ensure streamlined communication amongst teams and consistently worked on strengthening business relationships with internal and external parties• Worked closely with F&B leaders to engineer group menus and pricing to optimize revenue

• Developed and executed pricing and revenue maximizing strategies for a 3976-room casino/hotel on the Las Vegas Strip with an annual lodging budget of $300M+ and lodger gaming revenue of $400M+• Lead RM strategy for multiple properties, including Caesars Palace, Harrah’s Las Vegas, and The Rio Las Vegas, to maximize combined citywide performance• Collaborated with channel managers including Hotel Strategy/Leisure Sales/Group Sales to effectively communicate state of the business• Analyzed overall monthly hotel performance and provide summary reports with recommendations to improve long term strategies• Grew total lodging revenue $14.7M or 5% YoY in 2018

• Developed and executed pricing and revenue maximizing strategies for a property with an annual lodging budget of $150M+• Created property RM forecast analysis reports and ad hoc analyses including but not limited to pricing, customer behavior, and mix optimization • Increased RevPAR 5.9% over the TTM (May-16 to May-17)• Oversaw property through a 1325 room renovation and executed pricing strategy for new room product

• Oversaw revenue management and distribution strategy for four Caesars Entertainment casino hotels totaling 3600+ rooms and an annual budget of $85M+ in Reno, Lake Tahoe, and Laughlin, Nevada• Developed tools and models to facilitate adjustment of pricing at properties based on events, competition, and theoretical customer value • Prepared and presented the annual hotel revenue budget• Implemented a process to dynamically yield different quality hotel room products driving an estimated $500K in incremental revenue• Forecasted and yielded $7M per month in hotel room revenue increasing RevPAR 3.7% and cash revenue 13% YoY

• Responsible for accurate cost allocation and redemptions for marketing offers/events by guest and offer level• Developed tools to track redemption pace and streamline the overall marketing redemption process• Served as the liaison between Marketing Analytics and Corporate Special Events, Direct Marketing, and Property Special Events

• Hotel MOD responsibilities for 2590-room hotel• Lead a team totaling 80+ employees in hotel operations and front services, oversaw departmental operations, and delegated tasks to ensure timeliness and efficiency• Responsible for payroll, inventory, and purchasing• Processed productivity, daily objective and credit reports• Responsible in the hiring process through direct and panel interviewing

• Lead a team of approximately 60 TMs daily in Valet, Valet/Self-Park Cashiering, and Bell Services• Involved in the hiring process by sitting on a panel of managers to conduct panel interviews• Processed discrepancy reports, rate variation and credit reports• Coordinated with HR to establish standard operating procedures consistent with company policies for upcoming or already established programs

• Dealt variations of Poker for over 6 years in HAC Poker Room and WSOP Atlantic City Circuit Events