Building great products with great partners.

Continuing my long-term work at Gen (post-merger of Avast and Norton LifeLock), leading a uniquely independent, cross-functional team of engineers, designers and commercial/monetization professionals to deliver turn-around results for retention via Avast Account.

I build innovative products and business models. Worked with multiple business models & products ranging from creating a new online service experience for an employee MVNO with 45K subscribers to building Kup Najisto, a new payment method to reduce purchase barriers for customers and increase sales for online retailers. Developed Fertilitypedia.org, a global portal for helping singles and couples learn about fertility and contact clinics world-wide. Developed and led the first peer-to-peer car-sharing platform in the Czech Republic: HoppyGo.

Embedded long-term at Avast. Hired with a team from Creative Dock to help accelerate execution on the best-in-class Avast One, security suite. I've stayed on to help lead product development on further innovations like the Online Safety Score and new retention approaches in Avast Account.

We help our clients build great products for their customers.

We are building a new car-sharing community based on mutual trust, premium insurance, personal care and a love for new adventures.

Created and led start-up to give customers piece of mind and improve sales conversion for e-shop partners. With 14-day deferred payment, Kup Najisto finances online and off-line purchases so that customers pay only after they have the product they want, while e-shops take no risk. Created and operated by Creative Dock and Home Credit.

Applied design thinking (insight analysis, idea pooling, prototyping & evaluation, implementation) to develop unique & innovative products and service experiences that attract & keep customers. Developed marketing, sales & care strategy for leading online marketing company in Czech Republic. http://www.ideasense.cz

Create customer experiences and benefits that drive long-term loyalty and value.Responsible for customer value management and revenue growth across post-paid and pre-paid residential segments.Led Customer Experience Transformation Program driving customer-oriented change to propositions and cultural change across the entire company.

Provide leadership across the organization to manage brand development, innovation and P&L for major propositions including international calling (70+% of revenue) and Vodafone Money Transfer (new line of business enabling international and domestic money transfer via mobile). Customer champion for the Labour & Service Workers and Expat Family segments (collectively 60% of the market). Responsible for developing deep customer insights for these segments and ensuring understanding of customer priorities throughout organization. Responsible for continuous improvement of Net Promoter Score (NPS) and customer satisfaction KPIs for each segment.

Develop and execute marketing strategy for Small Office/Home Office (SOHO) segment on Czech business market. Responsibilities included development of new product propositions, tactical sales and retention offers and customer value management.

Led Business Take-to-Market Department managing the full scope of sales & care support across all B2B segments (SOHO, SME and Corporate): channel marketing, telemarketing, ATL & BTL communication, events, bid management, training, reporting & planning. Managed team of 35 people.

Creatively supported monthly sales and retention targets across all B2B segments (SOHO, SME and Corporate). Led turn-around in net additions in 2007 by improving effectiveness of communications and flexibility for frontlines. Introduced revenue sharing model for telemarketing partners. Managed handsets for business: pricing, portfolio management and vendor relations.

Responsible for segmentation, customer value enhancement, loyalty & retention. Introduced product life-cycle management process across whole business. Led cross-functional program to turn around poor network perception integrating initiatives in marketing communication, customer service & coverage planning, improving long-term trends.

Managed product development and direct marketing for Entertainment and Data portfolios.

Globopolis.com was a multi-lingual, "Time Out"-style web site for major central and eastern European cities. Responsible for post-start-up expansion to in the Baltics: Riga, Latvia and Tallinn, Estonia. Including business development, hiring, editorial oversightDeveloped new business in wireless internet content and applications (restaurant reservation service). Initiated marketing & sales to wireless operators and equipment makers.

Led development and implementation of 3 multi-year projects impacting participation of local gov’ts in regional development and cross-border cooperation (in Czech Republic, Romania & the Baltics)Served as Acting Program Director. Coordinated 7 projects in 6 countries of Eastern Europe, developed new financial resources (September – November 1998)