Edward Michael Gordon (Psm Ii)

Edward Michael Gordon (Psm Ii) Email and Phone Number

Program Manager @ Google @ Intelliswift - An LTTS Company
California, United States
Edward Michael Gordon (Psm Ii)'s Location
San Francisco Bay Area, United States, United States
Edward Michael Gordon (Psm Ii)'s Contact Details

Edward Michael Gordon (Psm Ii) work email

Edward Michael Gordon (Psm Ii) personal email

About Edward Michael Gordon (Psm Ii)

I’m driven by relentless curiosity about technical and human challenges. I’d be delighted to hear about yours when we connect.Fixing a problem isn’t just about using the newest technology. It’s often more important to understand the collective circumstances that bring us to conflict and then build empathetic, adaptable solutions that put people first. Whether I’m sitting with local farmers or software developers halfway across the world, my goal is to collaborate and build a base from which people can better their lives, educate themselves and others, and advocate for their personal wellbeing and the growth of their community.Over the course of my professional life, I have:- Developed an international remote learning program for a non-profit organization that has given away over $6M in education and teaches Scrum and Agile project development to students in 50 countries.- Led a renowned local catering company’s first retail launch through explosive growth (building on our operations, production, and distribution daily as we went from selling our product in two pilot stores to 100+ grocery stores throughout California, Nevada, and Oregon within six months). - Continually built upon my understanding of the whole product and who really benefits from it during my time in community support, operations, and product management at B2C startup environments. I enjoy hearing new perspectives, particularly regarding Agile, community organization, customer advocacy, and just about anything related to the philosophy of systems design, education, food, and Blues music and dance. Key areas of skill include: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​🔹 Agile product management​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​🔹 Scrum🔹 Customer and Stakeholder relationship management ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​🔹 Behavior Driven Development🔹 Project management ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​🔹 Process improvement🔹 Analytics🔹 SQL

Edward Michael Gordon (Psm Ii)'s Current Company Details
Intelliswift - An LTTS Company

Intelliswift - An Ltts Company

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Program Manager @ Google
California, United States
Edward Michael Gordon (Psm Ii) Work Experience Details
  • Intelliswift - An Ltts Company
    Program Manager @ Google
    Intelliswift - An Ltts Company
    California, United States
  • The Job Hackers
    Chairperson
    The Job Hackers Mar 2023 - Present
    Responsible for program development supporting enrollment, participation, curriculum, training, and alumni engagement for a Jefferson Award-winning Agile and Scrum training non-profit providing over $6M in free training to increase diversity in the tech industry and an overall Agile mindset shift.▪ Increased quarterly remote class size from an annual 110 domestic to teaching 2200 global participants in 60 countries by implementing improvements in curriculum and new programs.
  • The Job Hackers
    Community Program Manager
    The Job Hackers Apr 2018 - Mar 2023
    Community leader for students attending from over 50 countries to learn about Agile practices and evidence-based decision making.▪ Scrum Master for a team of Developers creating an employment assistance program providing practical Scrum experience.▪ Organize and facilitate online chat discussions for remote participants in a live six week, 16 hour Agile software development curriculum providing hard skills training and preparation for Professional Scrum Master 1 certification.
  • Inspyr Solutions
    Program Manager @ Meta
    Inspyr Solutions Apr 2022 - Mar 2024
    Fort Lauderdale, Fl, Us
    Drove cross-functional initiatives with privacy, legal, and engineering teams, reducing data vulnerabilities, and enhancing biometric data security through improved vendor screening processes and internal tool innovation.▪ Merged framework development and proactive strategy to architect and deliver the design of comprehensive, privacy-compliant vendor frameworks, decreasing inappropriate data use risks and reinforcing biometric data security and client trust.▪ Combined efforts in tool creation and system categorization to develop and implement internal tools and systems to streamline privacy audits, reinforcing purpose limitation compliance and access policies with technical-based solutions.
  • Hcl America, Inc.
    Support Lead @ Google
    Hcl America, Inc. Sep 2019 - Apr 2022
    Noida, Uttar Pradesh, In
    Principal point of contact for implementation, support, and development on an internal service management platform supporting more than 200,000 users in key departments. ▪ Implemented a network of 800 individual HIPAA and PII-compliant response channels across AMER and EMEA locations for COVID-19 incidence reporting and management. Responsibilities focused in: ▪ Creating internal tools, process, training material for version control management and tracking. ▪ Root cause analysis, triage, prioritization, and resolution of time-critical issues▪ Scripting SQL queries to compile data and create reports for department leads.
  • Subject Matter Expert
    Customer Support Engineer
    Subject Matter Expert Jan 2017 - Jun 2019
    Contracted by San Francisco staffing agencies as subject matter expert and support specialist for B2C companies offering personal services. Responsible for consistently exceeding service-level agreement metrics, documenting incident reports and troubleshooting for potential bugs and feature requests, and providing guidance, supervision and training to vendors and entry-level support agents.Credit Karma: Providing root cause analysis for member account management issues and third-party partnerships to prioritize resolution and member self-service options.Instacart: Interim floor lead providing guidance to 20 direct reports to exceed service-level agreements for chat, phone and email channels. Resolved high-touch escalations for VIP customers, office managers, and business owners with average annual GMV per client of $10-20k. Identified and collaborated with engineers to resolve major security vulnerabilities in mobile platform prior to exploitation. Fitbit: Developed content and training for an issue-response process to resolve access issues affecting 12% of active monthly users. Developed and communicated process improvements to support vendor workflow reducing time to resolution for account management tickets from 48 to 12 hrs. Destination Analysts: Created nested Excel queries, pivot tables, and utilized Google Analytics to build reports for voice of the customer surveys, campaign performance, and ROI after SEM and client website redesigns.
  • Roli Roti
    Product Manager
    Roli Roti Jan 2016 - Sep 2016
    Oakland, California, Us
    Oversaw product management, vendor contract management, distribution, sales, marketing, graphic design, and development of USDA-compliant packaging and labeling.▪ Increased weekly sales of flagship retail products by 600% in a 2-month period after directing product marketing/re-branding campaign and creating new physical and e-commerce vendor and distributor relationships.▪ Created new opportunities worth $100k+ by improving communications, operations, and building internal automation tools to improve customer onboarding times and reduce customer quote time from 30 minutes to less than 5 minutes.
  • Freelance Account Manager/Project Manager
    Project Manager
    Freelance Account Manager/Project Manager Jan 2012 - Jan 2016
    Independent contractor providing digital marketing and project management services for entrepreneurs and professional service providers - last contract ended January 2017.▪ Updated CRM and lead acquisition practices, increasing average monthly revenue by 30%.▪ Developed WordPress site wireframes with Photoshop and Illustrator, coded and implemented HTML/CSS, and managed custom themes, functions, and plugins.▪ Produced assets and developed core curriculum and branding for SMB workshops.▪ Researched, produced, and managed multimedia content for clients' WordPress sites, e-commerce and social media to enhance branding.
  • Grubmarket Inc.
    Customer Care Lead
    Grubmarket Inc. 2015 - 2015
    San Francisco, Us
    Responsible for all customer‐facing communication and escalation in a direct delivery grocery startup.▪ Decreased mean time to resolution by 60%, increased first contact resolution rate by 43%, and increased overall customer retention by 38% in one month. ▪ Developed an internal knowledge base, new operations processes, and customer support resources to improve order tracking, issue prioritization, and resolution. ▪ Managed onboarding, purchasing, and sourcing for recurring deliveries for corporate and community accounts spending more than $10k in monthly recurring revenue.
  • Nevara
    Founder And Product Manager
    Nevara 2013 - 2014
    Recruited a nine person team to research and develop a content marketing platform connecting local small agriculture and community-raised capital.▪ Directed survey and interview campaigns with 50 small farmers to identify product-market fit. ▪ Developed and produced prototypes, video production, and digital marketing plans for crowdfunding campaigns for small farmers and concierge delivery services at farmers' markets.▪ Managed vendor relationships and contracts with delivery services and independent contributors.

Edward Michael Gordon (Psm Ii) Skills

Customer Advocacy Project Management Product Development Agile Methodologies Product Management Rapid Prototyping Data Analysis Mysql Adobe Creative Suite Inventory Management Supply Chain Management Graphic Design Microsoft Excel Microsoft Powerpoint Office Automation Tableau Visual Basic For Applications Html5 Cascading Style Sheets Content Management Wordpress Mailchimp Customer Relationship Management Customer Service Event Planning Business Development Critical Thinking Food Cooking Salesforce.com Zendesk

Edward Michael Gordon (Psm Ii) Education Details

  • St. John'S College
    St. John'S College
    Liberal Arts And Sciences (Great Books Program)
  • The Job Hackers
    The Job Hackers
    Agile Mba
  • Product School
    Product School
    Product Management

Frequently Asked Questions about Edward Michael Gordon (Psm Ii)

What company does Edward Michael Gordon (Psm Ii) work for?

Edward Michael Gordon (Psm Ii) works for Intelliswift - An Ltts Company

What is Edward Michael Gordon (Psm Ii)'s role at the current company?

Edward Michael Gordon (Psm Ii)'s current role is Program Manager @ Google.

What is Edward Michael Gordon (Psm Ii)'s email address?

Edward Michael Gordon (Psm Ii)'s email address is qu****@****ail.com

What is Edward Michael Gordon (Psm Ii)'s direct phone number?

Edward Michael Gordon (Psm Ii)'s direct phone number is +151029*****

What schools did Edward Michael Gordon (Psm Ii) attend?

Edward Michael Gordon (Psm Ii) attended St. John's College, The Job Hackers, Product School.

What skills is Edward Michael Gordon (Psm Ii) known for?

Edward Michael Gordon (Psm Ii) has skills like Customer Advocacy, Project Management, Product Development, Agile Methodologies, Product Management, Rapid Prototyping, Data Analysis, Mysql, Adobe Creative Suite, Inventory Management, Supply Chain Management, Graphic Design.

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