As IT Manager and Digital Transformation Lead, I oversee the implementation of cutting-edge technologies to modernize operations, improve efficiency, and drive business innovation. I manage IT infrastructure, lead cross-functional teams, and align technology strategies with company objectives to deliver scalable, future-ready solutions. My focus is on optimizing processes, enhancing digital capabilities, and ensuring seamless tech integration for sustained growth.

As a Technical Project Manager focused on client management, I lead projects from inception to completion, ensuring client satisfaction through clear communication and tailored solutions. I coordinate cross-functional teams, manage timelines and budgets, and proactively address client needs to deliver successful outcomes. My focus is on building strong relationships and delivering projects that exceed client expectations.

As a Customer Experience and Success Manager, I focus on ensuring customers achieve their desired outcomes by delivering exceptional support and personalized solutions. I build strong relationships, analyze customer feedback, and implement strategies to enhance satisfaction and retention. My goal is to drive long-term success by aligning customer needs with business objectives and continuously improving the overall customer journey.

Maintains and leads Inside Sales team, concentrating on individual sales productivity, along with meeting quotas, objectives and goals• Maintains sales and marketing campaigns on the Inside Sales Representative level• Prepares all relevant Inside Sales reports for the Director• Prepares monthly sales commissions reports• Ensures all assigned ISR territories are appropriate• Trains and mentors all new and existing coworkers• Interacts with prime sales constituents• Gathers data, evaluates information and presents feedback and suggestions to InsideSales Reps to increase performance and overall productivity• Monitors and oversees weekly team meetings, as well as helps in team activities• Identifies and monitors strengths and weaknesses of all Inside Sales Reps• Encourages Inside Sales Reps through their individual self-motivational factors• Interacts effectively and conducts sales strategies, tactics, and closing skills

• Maintains sales and marketing campaigns on the Inside Sales Representative level• Interacts with prime sales constituents

Managed over ten on-air radio personalities, inclusive of scheduling, producing and conflict resolution• Producer of ‘Wake Up Italian Style,’ a three-hour music show that occured live on-air, Monday to Friday on CHIN AM 1540• Producer of ‘The FSquad’ a two-hour music show that occured live on-air, on Friday on CHIN AM 1540 with co-host Rick Campanelli• Led a creative team of five members in the implementation of all station promotions and radio events, inclusive of commercials, IDs, liner notes and copy marketing• Social media manager: overlooks content, development and delivery• Executed the marketing and branding of the company to be in line with the delivered onair product• Created, directed and post-produced all internal promotional videos for the televisionstation• Worked as the main liaison with Italian music labels and concert promoters• Increased creative department support across all market initiatives in four majorlanguage markets• Creative lead on the multi department marketing and promotions of the world’s largestfree picnic: The CHIN International Picnic

• Translated “techno-speak” into layman’s terms• Developed complete solutions based on customers’ specific needs • Quick troubleshooting of customers devices and minor repairs