Edward Mpi Email & Phone Number

Toronto, Ontario, Canada

Spearheaded the development and implementation of strategic account plans that contributed to a 15% increase in customer base within six months.Boosted lead management efficiency by 20% through strategic utilization of HubSpot and ZoomInfo for targeted outreach and customer insights.Acted as a trusted advisor throughout the customer journey to ensure high levels of satisfaction and retention.Acted as a trusted advisor throughout the customer journey to ensure high levels of satisfaction and retention.Manage and direct contract negotiation processes, ensuring agreements meet both the client’s needs and the company’s objectives.Engaged senior clients to deliver product demonstrations and strategic solutions, resulting in a 20% increase in product adoption.

Toronto, Ontario, Canada

Managed transportation and logistics processes for B2B clients, achieving a 25% annual revenue growth through strategic sourcing and supplier relationship management.Developed tailored supply chain solutions, significantly improving clients’ transportation management and inventory optimization.Built strategic relationships with key decision-makers, facilitating long-term partnerships and reducing logistics costs by implementing best practices in category management.

Toronto, Ontario, Canada

Optimized supply chain operations, achieving a 10% reduction in operational costs and significantly improving transportation efficiency.Identified procurement opportunities that contributed to a 15% increase in contract wins through effective strategic sourcing and spend analysis.Advised clients on best practices for logistics integration, enhancing customer satisfaction and process efficiency across the supply chain.

• Opening new personal accounts and providing access to automated banking machine, telephone banking and online banking services.• Promote the sale of deposit, investment, credit and loan products and services• Assisting clients by proposing solutions to address financial objectives such as debt management, investment and other financial goals.• Carrying out investment orders by buying and selling stocks, bonds, treasury bills, mutual funds and other securities for individual investors

• Follow the CPR (Customer Problem Resolution) process to take ownership of customer concerns and resolving customer issues at first point of contact.• Coach and advised various teams on improving their sales pitch and improve upon objection handling.• Guide conversations based on the CEM (Customer Experience Model) for the business and the Phone Channel Comfort Promise• Display positive tone, exhibit empathy when required, delivery key attributes and provide a legendary experience to the customer • Maintain knowledge and understanding of all procedures, products and services

Ottawa

• Take advantage of all opportunities to sell TD products and services by following needs based sales practices• Ensure necessary due diligence is taken to support the accuracy of all customer transactions.• Meet professional/personal development objectives by utilizing learning maps and external courses as required• Contribute to a positive and professional team environment by actively participating in all coaching, training, campaigns and huddles