Edward Paluzzi Email & Phone Number

Concord, Ontario

Concord, Ontario

- Provide technical assistance to computer system users in an office/plant environment- Resolve computer issues for users in person or from remote locations- Provide assistance and training concerning the use of computer hardware and software, including printing, installation, e-mail, and operating systems.-Provide hardware & software acquisition recommendations, including helping users assess needs and providing justification for equipment and services-Install, configure, and provide ongoing support for the divisional Local Area Network (LAN)-Maintain computer inventory-Work with annual IT budgets-Monitor networks to ensure network availability to all users and perform necessary maintenance to support network availability.-Work with other network support personal and client server specialists when implementing new corporate rollouts of Hardware/Software-Working with Intermec/Motorola bar code scanners, printers and related shipping systems

Toronto, Canada Area

Confer with customers to identify needs, strategy and develop budgets. Deliver solutions and ensure customers’ expectations are met. Most recent projects have included implementing and enhancing Electronic Medical Systems for Physician’s offices and Point of Sale projects for Home Depot.- Work with customers to analyze business processes and determine suitable solutions.- Meet and collaborate with stakeholders to present solutions based on their objectives, budgets, and expectations - Develop scope of work, budgets, timeframe, and coordinate projects to insure outcome is successful.

Markham, Ontario

Recommend, procure, test and implement and support services for networks, servers, desktops, laptops, mobile phones and other personal devices in Canada. Support the Data Center and a sizeable group of end users throughout Canada. Meet/exceed challenging SLA’s in response to all technology requests. Key Responsibilities:• Install, support and provide advanced troubleshooting for Microsoft Windows (NT, 2003 and 2008 server) WIN 7, and XP (and various software packages).• Work with virtualization environments utilizing VMware ESX.• Utilize server utilities such as Altiris and Netbackup, Diskkeeper, and Northern Quota Manager.• Manage TrendMicro antivirus products for servers, workstations, and laptops.• Implement and maintain wireless network and Guest Internet hotspot device for customers.• Support Blackberry Enterprise Server, Blackberry phones, and Apple products.• Document procedures for troubleshooting across various technologies and applications.• Demonstrated and explained the use of Steelcase technology of ENO, Mediascape, and Roomwizard.• Trained Installers on best practices for implementation of Steelcase Technology products.• Worked with customers such as Hatch Engineering and GE Energy to deliver a solution integrating Roomwizard (Room Scheduling Device) and Mediascape (Collaboration Tool) into existing systems.• Visited customer sites such as Cisco and ING to resolve installation issues. Worked with Technical Support to resolve complex problems. Followed-up to ensure customer expectations were met.

Toronto, Canada Area

Worked onsite with various customers such as Allstate, AT&T, HBC, Investors Group, Revlon, and WSIB. Defined Scope of Work and created documentation for processes during a project. Collaborated with customers, stakeholders and third parties in pre-project planning, during and post project follow up.• Involved as a Supervisor role during project implementation.• Administrated, setup and troubleshot Cisco equipment, Microsoft Server Products and managed backups.