Paul French Email & Phone Number

Professional Event DJSpecializing in Weddings, Corporate Events, and parties of all kind.

Provide migration support for 14,000 users that are having e-mail migrated from Thunderbird and Netscape Mail to Microsoft Exchange 2007 and Outlook 2003. Assist with migrating users web based e-mail to Microsoft exchange server overnight. I assisted with setting up IMAP and SMTP account settings for additional accounts and also on Blackberry’s, I-Phones, and other Smart Phones. Set up users e-mail in Microsoft Outlook the following day and migrate calendar, contacts, and local mail folders… Show more Provide migration support for 14,000 users that are having e-mail migrated from Thunderbird and Netscape Mail to Microsoft Exchange 2007 and Outlook 2003. Assist with migrating users web based e-mail to Microsoft exchange server overnight. I assisted with setting up IMAP and SMTP account settings for additional accounts and also on Blackberry’s, I-Phones, and other Smart Phones. Set up users e-mail in Microsoft Outlook the following day and migrate calendar, contacts, and local mail folders to Microsoft Outlook. •Used Transcend Migrator for converting e-mail from one application type to another.•Provided over the phone support for setting up and troubleshooting users accounts.•Used remote software to include LANDesk, LogMeIn, and MS Remote Assistance.•Setup and maintain application server. •Use Remedy to create and track tickets for user issues. Show less

Provide level 1, 2, and 3 Desktop Support for all local applications, government and public for over 150 users and 400 computers to include the Institute Directors systems. Duties also include maintaining and rebuilding of Operating Systems, hardware including all devices connected to the user’s computer, and network connections to include registration with the government network. Also provide training and individual instruction of proper user of computer systems and applications that pertain… Show more Provide level 1, 2, and 3 Desktop Support for all local applications, government and public for over 150 users and 400 computers to include the Institute Directors systems. Duties also include maintaining and rebuilding of Operating Systems, hardware including all devices connected to the user’s computer, and network connections to include registration with the government network. Also provide training and individual instruction of proper user of computer systems and applications that pertain to the user’s department.•Build computers’ operating system and install all applications needed for the user to successfully perform duties.•Maintain all computers that I am responsible for to include any devices locally connected.•Maintain and train users in the operation of Smart phones, PDAs, and Pocket PC’s.•Maintain all network connections from computer to network patch panels.•Provide support for government conferences to include setting up computers, LCD projectors, and connect numerous computers to our network via guest wireless network.•Track all items worked on through Remedy tracking system and complete SLA’s•ITIL Trained•Setup profiles on Exchange 2007 and 2003•Assisted with setting up outlook express accounts for users that needed to access personal e-mail from work laptops.•Set up spam filtering software for users on both Outlook Windows Mail, and Outlook Express.•Assisted setting up users accounts in Lotus Notes for users that were collaborating with other organizations.•Assisted with migrating users e-mail from one e-mail applications to another depending on what they needed as primary e-mail client. Show less

•Broadband, Dial-up, TCP/IP, and Remote Network Support•Desktop support to include Hardware, Software, Network Cards, Modem, and Testing.•Support all LAN connected Devices.•Provide support for Microsoft Windows 98, NT4.0, XP, Vista, and 2000 Professional, Server, and Advance Sever.•Provide Support for Microsoft Office 97, 2000, and Office XP. •Use Remote software for login in to Client’s computers.•Setup email accounts on Outlook, Outlook Express, Windows Mail, and Lotus… Show more •Broadband, Dial-up, TCP/IP, and Remote Network Support•Desktop support to include Hardware, Software, Network Cards, Modem, and Testing.•Support all LAN connected Devices.•Provide support for Microsoft Windows 98, NT4.0, XP, Vista, and 2000 Professional, Server, and Advance Sever.•Provide Support for Microsoft Office 97, 2000, and Office XP. •Use Remote software for login in to Client’s computers.•Setup email accounts on Outlook, Outlook Express, Windows Mail, and Lotus Notes.•Configure e-mail accounts using SMTP, IMAP, and POP3•Configure Smart Phones for e-mail. Show less

Perform merge procedures for BB&T bank merger which includes installation and support for multiple platforms installed on the banks user computers. To also include installing and supporting of the network printers, network branch servers, and user e-mail administration.•Install, Configure, and finalize Bank branch and teller PC’s, printers, and servers.•Troubleshoot and resolve issues related to customer use of the PC’s and printer.•Install, configure, and map network… Show more Perform merge procedures for BB&T bank merger which includes installation and support for multiple platforms installed on the banks user computers. To also include installing and supporting of the network printers, network branch servers, and user e-mail administration.•Install, Configure, and finalize Bank branch and teller PC’s, printers, and servers.•Troubleshoot and resolve issues related to customer use of the PC’s and printer.•Install, configure, and map network printers to PC’s and servers.•Provide onsite and over-the-phone “After Merge” desktop support. Show less

Provided level 2 Software Support for the Host On-Demand 3270 Emulation Software and WebSphere Application Server while working with and installing on multiple operating systems to include Microsoft OS, UNIX, MVS, and AS400 machines. Tasks included networking, TCP/IP, product installation, set-up issues, provide reports on research of new technologies and document on all assignments. Also was tasked with setting up running and testing in real customer environments.Work on accounts… Show more Provided level 2 Software Support for the Host On-Demand 3270 Emulation Software and WebSphere Application Server while working with and installing on multiple operating systems to include Microsoft OS, UNIX, MVS, and AS400 machines. Tasks included networking, TCP/IP, product installation, set-up issues, provide reports on research of new technologies and document on all assignments. Also was tasked with setting up running and testing in real customer environments.Work on accounts companies to include North Carolina DOT, Farmers Insurance, and Hershey Foods Corporation.•Helped implement the One Team process to provide 24-hour support to the World Trade customers. •Achieved and maintained a customer satisfaction level above 90 percent.•Received a peer to peer award for providing seamless customer support between duty shifts. •Identified and helped resolved numerous software defects to ensure a better functioning product. •Assisted team members in reaching a solution on customer issues to ensure all problems were resolved in a timely manner.•Setup of Lotus notes accounts for new employees to the team. Show less

Provide network administration, desktop support, and facilities supervision midsized web hosting company. Was Responsible for support of network connections on all Windows OS. Tasks included resolving all desktop issues. Adds, moves, and changes of all clients on the computer and digital telephone networks. Responsible for ordering of new hardware, desktop units, network servers, network printers, all LAN connected Devices, TCP/IP, and web servers plus department materials and tools… Show more Provide network administration, desktop support, and facilities supervision midsized web hosting company. Was Responsible for support of network connections on all Windows OS. Tasks included resolving all desktop issues. Adds, moves, and changes of all clients on the computer and digital telephone networks. Responsible for ordering of new hardware, desktop units, network servers, network printers, all LAN connected Devices, TCP/IP, and web servers plus department materials and tools. •Managed a seventeen person team that consisted of network support, desktop support and facilities. Data center and web server administration support. The Internet support included resolution of connectivity issues that pertained to T1, T3, Broadband, and Modem issues.•Directed the implementation of a new business network, digital phone network and webserver data center. •Coordinated the construction of a new company headquarters building, working with both contractors and subcontractors on the process of assembling the networks and office spaces. •Coordinated and conducted the final inspection of all of the new construction. •Worked with Cisco switches and routers.•Was the Project Manager for building of new facility•Assisted with the setup and the maintenance of application and mail servers.•Assisted with writing SOP’s for the setup and running of servers and desktop support. Show less

•Helped with the implementation of a battalion wide computer network and entering all the data for the company into the company computer systems.•Provided network support for the company and battalion computer networks, which included desktop support, providing adds, moves, and changes on the network, and resolving client level and network level issues.•Converted firing data on primary computer and transmitted to firing battery •Entered personal data into battery computer for all… Show more •Helped with the implementation of a battalion wide computer network and entering all the data for the company into the company computer systems.•Provided network support for the company and battalion computer networks, which included desktop support, providing adds, moves, and changes on the network, and resolving client level and network level issues.•Converted firing data on primary computer and transmitted to firing battery •Entered personal data into battery computer for all personnel in the Unit.•Supervised Subordinates during firing missions and back in Garrison. Show less

Computer Technology Ii, Computer Technoly Ii

Education record

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