Edward Harbin, Cltl Email & Phone Number

Peachtree City, Georgia, United States

Peachtree City, Georgia, United States

• Acts as first point of contact for all customer inquiries, including but limited to online inquiries, email inquiries, and phone inquiries.o Responsible for coordinating, scheduling, and managing pre- and post-sale and.
• Maintains current technology information along with product versioning, integrations, etc. within database, with direction and assistance from sales operations manager as required.
• Takes initiative with customer inquiries, with ability to answer questions regarding licensing, pricing, etc., with assistance from sales operations manager as required.
• Collaboratively assists in educating, transitioning and licensing customers to appropriate value-added product offerings, with assistance from sales operations manager as required.

Alpharetta, Georgia, United States

As a Business Development Representative with Frontline Selling:- Worked directly with the Sales Teams to push qualified leads through the sales funneland get prospects to that next important level.- Used social media tools, email, and cold calling outreach to identify, contact, and qualifynew leads.- Collaborated daily with Senior Account Representatives.

Norcross, GA

Initially hired as Sales Development Representative:- Assigned sales account support for the western half of the US and eight principalAccount Executives.- As a “Hunter”, I achieved a conversion rate of 87% on a goal of 16 opportunities and1200 contact points per month over an 18-month period.- Promoted to Mid-Market Sales Representative.- Role switched.

Alpharetta, GA

As a Network Systems Engineer with Jack Henry and Associates:- Maintained Customer firewalls providing network security to small and medium sizedfinancial and banking institutions.- Assisted customers after hours with changes to their firewalls, Internet Service Providers(ISP) changeovers, and firmware upgrades as well as performing quarterly.

From 2008 to 2015, I worked with two separate Best Buy locations in the Atlanta and the North Florida area as a Magnolia Sales Representative:- Direct Customer facing position working with Best Buy’s Premier Customers.- Awarded Top Gun Salesman award (over $1 million in Sales).- Promoted to Front-End Supervisor in 2015.- Managed and mentored 12 associates.