Edward Harbin, Cltl Email & Phone Number

Peachtree City, Georgia, United States

Peachtree City, Georgia, United States

• Acts as first point of contact for all customer inquiries, including but limited to online inquiries, email inquiries, and phone inquiries.o Responsible for coordinating, scheduling, and managing pre- and post-sale and development items and activities on a daily basis.o Responsible for contract creation using provided templates, agreements and licensing including development, renewal, tracking and maintenance.o Responsible for adding verbiage as needed to document special licensing provisions to established license templates, with direction and assistance from sales operations manager as required.o Responsible for reviewing and accepting/denying customer-submitted redline changes to submitted contracts, with direction and assistance from sales operations manager as required.o Takes, enters and manages orders for all products and services in a timely and accurate manner.o Responsible for proactively handling issues, problems and opportunities directly or in collaboration with other areas of SMC³ to expeditiously resolve inquiries, with direction and assistance from sales operations manager as required.o Handles administrative and routine tasks and database management required to provide a consistent and quality experience for customers.• Maintains current technology information along with product versioning, integrations, etc. within database, with direction and assistance from sales operations manager as required. • Takes initiative with customer inquiries, with ability to answer questions regarding licensing, pricing, etc., with assistance from sales operations manager as required.• Collaboratively assists in educating, transitioning and licensing customers to appropriate value-added product offerings, with assistance from sales operations manager as required.

Alpharetta, Georgia, United States

As a Business Development Representative with Frontline Selling:- Worked directly with the Sales Teams to push qualified leads through the sales funneland get prospects to that next important level.- Used social media tools, email, and cold calling outreach to identify, contact, and qualifynew leads.- Collaborated daily with Senior Account Representatives to identify and convertprospective Customers.- Employed Salesforce Classic and Lightning daily to manage the workflow, track dailyactivity, and catalog results.

Norcross, Ga

Initially hired as Sales Development Representative:- Assigned sales account support for the western half of the US and eight principalAccount Executives.- As a “Hunter”, I achieved a conversion rate of 87% on a goal of 16 opportunities and1200 contact points per month over an 18-month period.- Promoted to Mid-Market Sales Representative.- Role switched from “Hunting” prospects to post-sale Account support for existingCustomers.- Educated existing Customers on new services and value-added product offerings toupgrade and improve their existing accounts.

Alpharetta, Ga

As a Network Systems Engineer with Jack Henry and Associates:- Maintained Customer firewalls providing network security to small and medium sizedfinancial and banking institutions.- Assisted customers after hours with changes to their firewalls, Internet Service Providers(ISP) changeovers, and firmware upgrades as well as performing quarterly firewallaudits.- Firewalls worked with included Cisco, SonicWall, and Fortigate.

From 2008 to 2015, I worked with two separate Best Buy locations in the Atlanta and the North Florida area as a Magnolia Sales Representative:- Direct Customer facing position working with Best Buy’s Premier Customers.- Awarded Top Gun Salesman award (over $1 million in Sales).- Promoted to Front-End Supervisor in 2015.- Managed and mentored 12 associates; 98% success rate against daily Customer Service goals- Interviewed, trained, and hired candidates for Best Buy’s Customer Service Team.- Go to resource for handling Customer relations, escalations, and resolving problems.