Edward Platt Email and Phone Number
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With over three years of experience as the Vice President and Chief Operating Officer at Coordinated Transportation Solutions, Inc. (CTS), I lead and oversee the operations of a transportation brokerage company that provides non-emergency medical transportation services to healthcare organizations and government agencies. I am passionate about delivering high-quality, cost-effective, and customer-oriented solutions that improve the health and well-being of our clients and communities.As a certified Six Sigma Green Belt, I apply analytic and creative thinking to improve efficiencies and exceed expectations within the operation. I have extensive experience in call/contact center operations, claim payment operations, and financial/budgeting, as well as vendor/contract management, project execution, CMS compliance, business planning, and multiple site management. I also have expertise in Medicare, Medicaid, and commercial health insurance call centers, as well as transportation brokerage operations. I am committed to fostering a culture of collaboration, innovation, and excellence within my team and organization.
Momentm Technologies
View- Website:
- momentmtech.com
- Employees:
- 30
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Director Of Customer SuccessMomentm TechnologiesShelton, Ct, Us
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Momentm TechnologiesShelton, Ct, Us
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Vice President And Chief Operating OfficerCoordinated Transportation Solutions, Inc. Sep 2020 - PresentTrumbull, Connecticut, Us -
Chief Compliance OfficerCoordinated Transportation Solutions, Inc. Oct 2019 - Sep 2020Trumbull, Connecticut, UsOversight and Accountability for the CTS Compliance Program and Department, New Client Implementations, Information Technology, Project Management, and Client Account Management
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Director Of Shared ServicesWe Do Life Together—A Division Of Ices, Inc. Sep 2018 - Oct 2019Naugatuck, Connecticut, UsOversight of Finance, Project Management Office, Digital Media/Marketing, and Operations for ICES, Inc. an Innovative Human Services Company, where WE DO LIFE TOGETHER... https://www.wdlt.org/https://www.cttransportationsolutions.com/https://www.advantagecareertraining.com/https://www.grandcarecompanions.com/ -
Vice President Of OperationsCoordinated Transportation Solutions Cts Mar 2016 - Sep 2018
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Director Of OperationsCoordinated Transportation Solutions Cts Sep 2014 - Mar 2016Oversight of CTS' Operations and Provider Relations Teams (Contact Center, Training, and Provider Relations)- Successful Implementation/Project Mgmt. for 4 newest projects/contracts totaling over $29M- Leads teams that answer approx. 170K calls and books reservations for over 900K/trips per year- Member of the Senior Management Team- Lead Emergency Response Team for Organization- Member of the Corporate Compliance Committee- Oversight of Network Development efforts (credentialing, negotiation, and contracting) which has resulted in growing CTS' New England Transportation Provider Network by approximately 35%
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Compliance DirectorCoordinated Transportation Solutions Cts Mar 2013 - Sep 2014Oversight of CTS' Compliance Program and Compliance Team (Reporting/Analysis, Quality Assurance, and Training)Ensure CTS remains compliant with all state, federal, and contractual obligationsChair CTS' Compliance CommitteeAssist in the preparation, creation, editing, and reviewing of all internal policies and procedures to ensure they meet customer expectations while meeting regulationsResponsible for and oversight of our contractual reporting needs, quality assurance measurements, and training for all associatesProvide interpretive and technical support for all departments on regulatory matters
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Operations ManagerAmwins Rx Aug 2012 - Mar 2013Charlotte, North Carolina, UsManager of Operations for AmWINS Rx Division (Clinical, Plan Building and Implementation, IT, Enrollment) -
Call Center DirectorHealth Net Sep 2006 - Apr 2011Woodland Hills, California, UsEnterprise oversight of Health Net’s Medicare Call/Contact Centers. Ensure full CMS Compliance, proper staffing levels, and working towards consistent policies and procedures.Oversight of world class service teams that allowed the orginization to recognize industry best Medicare membership retention rates.In addition, provided leadership, guidance and direction to our Quality and Training, and call center reporting and analysis teams (responsible for all call center quality, training, reporting, scheduling, and forecasting). -
Operations ManagerHealth Net Jun 2003 - Sep 2006Woodland Hills, California, UsOversight of our highly efficient NorthEast Medicare and Medicaid Operations - Call Center and Claims
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Financial Analyst IiiHealth Net Apr 2001 - Jun 2003Woodland Hills, California, UsBusiness planning, budget preperation, budget risk management, and forecasting for entire Health Plan Operations team
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Scheduling And Forecasting CoordinatorHealth Net May 1999 - Jun 2001Woodland Hills, California, UsUtilized work force management software to forecast, schedule and plan all activities for HealthNet's Northeast Call Centers
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Interior Communications Electrician - Shop SupervisorUs Navy 1989 - 1993Washington, Dc, UsVerteran of Desert Shield and Desert Storm
Edward Platt Skills
Edward Platt Education Details
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Cornell UniversityExecutive Leadership Certificate Program -
Villanova UniversitySix Sigma Green Belt Certification Course
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Sacred Heart UniversityBusiness
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Gateway Community Technical CollegeComputer Science
Frequently Asked Questions about Edward Platt
What company does Edward Platt work for?
Edward Platt works for Momentm Technologies
What is Edward Platt's role at the current company?
Edward Platt's current role is Director of Customer Success.
What is Edward Platt's email address?
Edward Platt's email address is ed****@****hoo.com
What is Edward Platt's direct phone number?
Edward Platt's direct phone number is +120323*****
What schools did Edward Platt attend?
Edward Platt attended Cornell University, Villanova University, Sacred Heart University, Gateway Community Technical College.
What are some of Edward Platt's interests?
Edward Platt has interest in Capacity Planning, Children, Environment, Financial/budget Planning, Education, Poverty Alleviation, Science And Technology, Strategic Planning, Disaster And Humanitarian Relief, Human Rights.
What skills is Edward Platt known for?
Edward Platt has skills like Process Improvement, Health Insurance, Call Centers, Management, Medicare, Customer Satisfaction, Analysis, Project Management, Insurance, Training, Analytics, Strategy.
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