Technical Account Manager
Current• Work with solution architects and onboarding engineers to discover needs and create a Strategic Technology Overview which is used as a roadmap in subsequent Quarterly Business Reviews• Perform service plan executive and end-user kickoffs for new customers • Ensure that the customer always knows what their IT position is via highlighted vulnerabilities• Serve as an escalation point for service delivery issues, acting as the client's advocate and becoming the trusted advisor for the IT partnership • Work directly with both the Support and Professional Services teams who are responsible for the day to day to fix new installation needs of clients • Manage the Service plan turn-up meeting schedule and ensuring all elements are completed for customer delivery in a timely fashion• Understand, presenting and communication technical needs and best practices with "C" level contacts within customer base• Run reports for monthly service-based touches• Work with service management as the client advocate when service issues arise• Develop and maintaining quality relationships via work class customer service practices• Document all communication with assigned clients into CRM system and managing information flow incoming and outgoing between Customer and Novatech