As a Systems Administrator at UICGS / Bowhead Family of Companies, I have over eight years of experience in managing and troubleshooting customer-specific operation systems and applications, ensuring problem resolution and end-user satisfaction. I support 120+ users by creating and maintaining user accounts, managing computer objects in Active Directory, and enforcing PKI compliance per network tasking order guidelines.I have a strong background in network security administration, with certifications in Sercurity + CE, Windows 10: Administration, and Windows 10: Configure and Support Core Services. I also have expertise in Windows 11, the latest operating system from Microsoft, which I use to perform daily system monitoring and verify the integrity of all hardware, server resources, systems, and key processes. I am passionate about securing and supporting complex IT systems and delivering high-quality service to customers and stakeholders.
Listed skills include Microsoft Office, Technical Support, Customer Satisfaction, Training, and 37 others.