Global Leadership | Value Creation | Strategy Execution | Board Director | Regulatory EngagementInternationally experienced, Board and C Suite Financial Services leader. Strategic thinker with a passion for developing high-performing, diverse teams that deliver customer and stakeholder focused results. Global expertise in managing large functions, deep transformational change, regulatory engagement and complex operations, always focused on improving service, quality, and cost control. Open and collaborative style that inspires and motivates others to achieve ambitious goals with a reputation for talent development and inclusion. Confident communicator, with a strong network and a tenacious self-starter who thrives on challenges and solving the most complex problems.Ideal candidate for large leadership roles in company value creation, delivering operational efficiency, enhanced customer experience, regulatory engagement, organisational design, governance and advisory consulting.Board experience includes Service Companies, Trust, Pensions, Payments at an industry level and advisory in the non-profit sector.Key AchievementsDelivered Regulatory Commitments for Operational Continuity in Resolution, Financial Market Infrastructure across numerous jurisdictions and supported the Group Recovery and Resolution Planning programme.Transformed HSBC's ServCo Boards and Governance to simplify and streamline legacy constructs whilst increasing a focus on service provision and customer experience as well as completing a strategic review of the ServCo Target Operating Model.Improved service for Wealth and Private Bank customers and partners, especially during the global pandemic which saw productivity and quality increase significantly despite record volumes and challenging conditions for colleagues.Drove an organisational effectiveness programme across the Americas enabling c.$300M of sustainable saves.Led complex transformation and business process re-engineering programmes including outsourcing of securities operations, offshoring of numerous back office and telephony teams and migration of customers to digital channels.Improved engagement and performance of large teams, identifying and attracting diverse talent and building out future skills and capabilities.