• Maintain and upkeep more than 200 PCs and laptops for nine library branches and headquarters.• Provide first line response for users (staff and public) with IT issues and problems with hardware, software, applications.• Deliver daily technical support for email, network, connectivity, telecommunications, equipment, systems.• Established helpdesk system; respond to requests for assistance by phone, email, remotely, on-site• Track issues to resolution, update internal knowledge database, communicate findings with relevant parties.• Acquire bids for software, hardware, equipment; make technology recommendations to Library Director, Assistant Director, relevant parties; distribute, install, manage equipment.• Install, configure, update workstations/software based on library needs and requirements.• Update/maintain library’s website, including design, development, content creation, and administration using WordPress and HTML; created library’s original staff Intranet on Wordpress; update; maintain library’s custom-built staff Intranet.• Maintain inventory of library’s hardware and equipment.• Maintain technology replacement schedule; replace aged-out equipment as per schedule.• Successfully write, receive, implement, manage technology grants.• Maintain monthly statistics on website usage, patron PC usage, staff helpdesk usage; prepare monthly reports.• Plan, teach onboarding sessions on library technology to new staff.• Implemented staff training on cybersecurity, threats, phishing; employ quarterly phishing simulations with educational follow-up.• Hire, train, schedule, coach, supervise IT staff.• Successfully managed technology projects during build-out/expansion of eight new library branches and headquarters: bid, selected, supervised vendors; researched, purchased, installed data rack equipment (Ethernet/fiber), configured wireless access points; researched, purchased, installed VoIP phone system; installed, tested all PCs, printers, telephones.

• Assisted IT Director with troubleshooting.• Installed/updated software; assisted IT Director with installation of hardware.• Updated/maintained library's website (Joomla!).• Edited library card applications.• Printed/mailed overdue notices.• Maintained email database for the library’s newsletter.• Collected information on monthly basis from seven library branches to edit and submit to graphic designer; edited proofs; printed and coordinated delivery of all flyers, bookmarks, and advertising media for branches.• Prepared weekly and monthly New Title list for patrons.• General data entry and other clerical duties.

• • Performed all bookkeeping responsibilities for the church including, but not limited to, accounts receivable, accounts payable, payroll.• Performed all office management tasks including, but not limited to, answering telephones, typing, filing, photocopying, scanning, e-mailing, composing correspondence, mail collection and distribution. MS Office Suite used for these tasks. • Created, printed, and distributed weekly and holiday bulletins and monthly newsletters using Microsoft Publisher and Microsoft Word.• Maintained constant communication with members of congregation, pastor, and church council.• Accurately input and maintained member information in congregation database.• Prepared monthly and annual financial reporting statements for submission to congregation and conference.• Attended monthly council meetings; reported on financial reporting statements. • Created and maintained church website.