Ed Saenz Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

4/14 - 7/15 Cork Ireland7/15 - Present Austin TexasAs a Senior sales engineer I perform technical pre-sales support activities- Perform technical product demonstrations- Answer technical queries from potential customers- Assist the sales organization in resolving sales technical problems- Perform product configuration and troubleshooting of customer issues-Completing tenders & RFIs-Design and sizing of architectures for customer implementations- Convey customer feedback including feature requests and product issues to Product Management and Development teams- Maintain and continually upgrade technical understanding of products and provide training to other team members where necessary-Product demonstrations at customer events and trade shows, local, national and international- Direct Sales Enablement -Channel Enablement -TrainingSolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com

Austin, Texas, Us

Dublin, Leinster, Ie

Provide consultation support for ongoing training programs in main area of Enterprise DataCenter products, both hardware and software. These training programs are ILT or web based training.Areas of expertise: EMC, EqualLogic, Compellent, PowerVault Storage, Tape Backup Units, MD, DL and DR range of products, FC, iSCSI, FCoE, DAS, NAS (CIFS and NFS) protocol.,.Support also includes Enterprise level products such as servers (Dell) and full Dell Networking portfolio along with various systems management software and VMware

Plan, design and implement datacenter solutions incorporating EMC VNX, CLARiiON and Celerra solutions, EMC Replication local and remote disaster recovery, Providing VMware ESX virtualisation and scalable NAS solutions. HP, Bull, Dell and IBM servers, Cisco and Brocade Ethernet and Fibre switching. • Providing design and capacity planning workshops• Service Presales and Site Survey visits• Present up to Executive and board Level• Create Comsys proposal outline for Tender or PFR response• Define how Comsys solution will meet and exceed customer needs and outline how the solution design will accomplish this• Implementation and testing of solution• Addition or modification of existing customer environment/solution• Classroom ILT (Solution knowledge handover)Admin of company’s internal network (8-15 people)• Install, configure, troubleshoot employees equipment• Basic Active Directory admin (W2K8)• Basic Exchange admin (MS 365)• VMware 5.1 admin (small network of 2 physical and 6 virtual servers)• Administration of shared storage that housed all VMs

Dublin, Leinster, Ie

Technical SME (Subject Matter Expert) supporting Sureskills GLS (Global Learning Services) team in Ireland and the US. Training Content Developer supporting IDGD teams creating learning courses from pre-assessment through deployment and lifecycle. Technical SME:Provided technical SME support for ongoing training programs in main area of IDM.Areas of expertise: EMC, EqualLogic, Compellent, PV Tape Backup Units, MD, DL and DR range of products, FCP, iSCSI and FCoE.Support also included Enterprise level products such as servers (Dell) and networking products (Force10, PowerConnect, Cisco).Second hand support in VMware.Training Content Developer:Created content and course structure for training programs, using SureSkills methodologies. Using the RAPID process and SureSkills internal framework documents to structure courses with proper Learning Objective, Key Points and Key Takeaways.These courses could be ILT, vILT or Self Paced eLearning courses. Learning courses could be from 1 hour to several days long.

Round Rock, Texas, Us

4/2/2005 - 20/10/2011 - Dublin IrelandSenior Storage Analyst – Dell Certified Enterprise Engineer - EMC Proven professional associate - Storage Solutions Engineer13/11/2000 - 3/2/2005 - Round Rock TexasStorage/Network Analyst, Skytech, Storage L2, Dell Certified Enterprise EngineerExperienced in 4 markets, US, Latin America, Europe and EDB (Emerging markets, Russia, UAE, Israel etc..) Support for GOLD and Platinum EMC, Equallogic, Compellent and SAN fiber products for all Europe locations and based out of Dublin Ireland. Support is break fix and includes assisting onsite engineer or customer with any queries regarding service or installations as well as supplying any parts or software they may require. Also worked with Storage solutions team which consists of remote installations, and SAN Healthchecks. Service consists of over the phone installations of low level CX and AX arrays, Equallogic boxes, Compellent arrays, MD arrays and TBU – SAS, SCSI, iSCSI and Fiber connected Libraries, configuration of Fiber switches (Brocade, McData) + (host and SAN connectivity). Support is by phone and email and consists of configuration, installation and maintenance of EMC and Equalogic, any SAN hardware or layered applications they happen to have onsite. I also do backup support for EMEA Spanish queues as well.Responsibilities (Round Rock) also included Level II storage Tech (support to internal Level I techs). Handle and submit escalations of hardware issues per company policies and protocol as well as work with other team members to resolve customer issues. Customer contact is from engagement to the end of case. Support with customers is via phone, email and when necessary onsite. Support in English, Spanish.

Bethesda, Md, Us

Onsite at NASA Johnson Space Center with Lockheed Martin Space Operations. Retrofitted various electronic equipment ranging from portable computers to digital cameras to internal cabling of aircraft preparing them for space flight. Schematic knowledge and Quality Control was a must. Hand manufactured various electronic equipment and cables from printed specs depending on the different projects going on at the time. Assisted on X-38 projects as well. NASA security clearance.