Edward Sarfo Email & Phone Number

London, Gb

Greater London, England, United Kingdom

Provide exceptional technical support and ensure seamless IT operations for a global team.Facilitate smooth onboarding and offboarding processes for employees.Address 1st line issues including password resets, device troubleshooting, and connectivity problems.Set up and maintain hardware such as printers, mobile phones, desktops, and laptops.Manage Google accounts and other cloud services, and participate in software rollouts.Provide reliable remote support for staff working from home.Maintain office meeting rooms and desk technology for optimal functionality.Track and manage IT assets, ensuring proper documentation and organization.

London Area, United Kingdom

Provided front-line IT support as part of Computacenter's Tech Bar service for TfL, ensuring high availability and reliability of IT systems.Excelled in real-time troubleshooting of hardware and software issues, including mobile devices, laptops, and desktops, reducing ticket resolution times.Implemented effective solutions for common Windows OS problems, enhancing system performance and user satisfaction.Utilized diagnostic tools and software to quickly identify and fix network connectivity issues, maintaining optimal operations.Conducted on-the-spot training and guidance for TfL employees on IT best practices, new software applications, and cybersecurity awareness.Collaborated closely with IT teams to streamline support processes using ticketing systems, improving efficiency and service quality.Actively participated in IT projects, contributing to the successful deployment and integration of new technologies within TfL's infrastructure.

Dartford, England, United Kingdom

Spearheaded Windows 7/10 support, reducing downtime by 30% through advanced troubleshooting and maintenance.Leveraged Oracle for efficient data management, enhancing technical issue resolution.Led company-wide upgrade from Windows 7 to 10, achieving 100% success with minimal disruption.Reduced support tickets by 30% by developing and conducting end-user training on new technologies.Utilized ServiceNow for streamlined incident management, improving response times and user satisfaction.Demonstrated adaptability and commitment to continuous learning to meet evolving user needs.

London, England, United Kingdom

Experienced React Native Developer skilled in creating visually appealing and functional cross-platform mobile applications. Collaborative team player with strong attention to detail and a deep understanding of user experience. Proficient in integrating APIs and third-party services to enhance app functionality. Expertise in Redux, React Navigation, and Axios for optimised code efficiency. Proactive learner, staying updated with industry trends.

London, England, United Kingdom

Supporting the software development team in the development of test case, requirement specifications and acceptance criteria. My work also included developing a database for electronic component usage in optical sorters to support forecasting and procurement functions of the business.

London, England, United Kingdom

Using my knowledge of Computer Science and Machine Learning (ML) on a guided Research & Development (R&D) project. My focus was on areas such as creating passenger profiles, forecasting flight demand or designing data visualisations. Responsibilities also included: analysing source data, enhancing rules-based data labelling, training ML models and development of user experience.

London, England, United Kingdom