Andrea E. Email & Phone Number

Lincoln, Ne, Us

• Provides advisory and implementing/configuration services to major projects and programs specific to the required security stack within Hudl product or cloud platforms, and integrated with the Hudl squads • Responsible for handling information security threats directed against Hudl on a 7 x 24 x 365 basis as part of the on-call & incident response program; owns issues through resolution • Assist aligning security controls & objectives based on Hudl strategic business & technology requirements; maintain knowledge & compliance of all relevant industry regulatory requirements • Works alongside key security, technology & business groups to develop leading enterprise cloud & application security engineering to ensure the protection of Hudl & client assets and data • Acted as the technical project manager/lead technical implementation manager and lead the successful deployment of Orca Security within 4 weeks; leads the implementation of scope and operationalization of vulnerability scanning, malware insights and alerts, asset management, etc. • Oversaw the implementation of AWS Security Data Lake implementation that was deployed within 2 weeks; successfully integrated Okta and GuardDuty logs while also creating Athena database for logging queries.

Walldorf, Bw, De

Assists with developing and automating security control measures/software and reporting for multiple cloud platforms to validate and enforce cloud security policies; help mitigate security risks by understanding and controlling what is allowed to execute on our cloud platformsCreates reporting visualizations and dashboards for security purposes and accountability.Responds to and solves tickets for cloud monitoring system and security policies.Responds to security incidents quickly.Spearheading Orca Security deployment and implementation.Skills currently used: Python, Kubernetes/Docker, Jira, VS Code, Kibana, Bash, Shellscript, ServiceNow, GitHub, GitHub Pages, AWS, Azure, Google CloudPortal, Alicloud, ElasticSearch, etc.

Bellevue, Wa, Us

• Receives client inquiries via all access channels (Salesforce, Email and Phone) regarding product func-tionality or problems• Researches with the client to fully diagnose the issue then develop creative solutions and respond within established timelines• Supports credit card, extracts, imports and data transmission/FTP queues• Logically diagnoses and resolves basic to intermediate issues, or determines resources required to re-solve• Escalates unresolved client issues as necessary to ensure timely resolutionMajor Accomplishments• Helped spearhead, coordinate and execute the FTP to SFTP transition project

Walldorf, Bw, De

• Assurance of ISO Compliance (9001, 22301, 2700x) of the Premium Suppliers collecting and checking the certificates• Administration of SOC 1 & 2 compliance reports of the Premium Suppliers and distribution to customer (per request including version & distribution control)• Assessment of access control and access control management from physical level (DC) up to servers and SAP systems• Assessment of password policies and authentication methods• Security analysis: assessment of regular and special security reports

Us

Provides over the phone and online technical and troubleshooting assistance for home theater (smart TVs, network connections, etc.) and connected home devices (security cameras, echo, google home, Apple TV, Firestick/Fire TV, Roku, etc.)Identifies and processes the sale of service solutions that properly addresses clients’ technology needsEfficiently handles work order creation (for in home repair or troubleshooting) and scheduling client appointments or cancelling them if neededSupports agents in store with help troubleshooting or scheduling appointments for clients that need in home assistance

Us

Connects and communicates with clients using a chat portal (handling 4-5 chats at a time) or phone, recommending appropriate solutions based on the clients description of issue and diagnosisDispatches jobs for fulfillment of the applicable services requested and required to repair agentsProvides scope of client issue(s), services to be performed, and any applicable information regarding the client and repair when dispatchingActs as the first point of contact for clients, providing world class customer service and technical support, troubleshooting, answering general questions and transferring to other departments as needed

Sacramento, California, Us

Provided digital content, child safety, message board and chat room moderating servicesResponsible for communicating, protecting and enabling the social media, message board and chat room experienceMaintained and shapes clients’ online communities by assisting users with technical issues and social problems Channeled community concerns and feedback to managers as neededServed as technical support depending on the project, via chat, phone and/or email

Supported many of Apple’s popular iOS products Acted as the first point of contact, providing world class customer service, troubleshooting, and technical supportEffectively managed multiple applications running at the same timeAdapted to different communication styles and modified approach according to the needs of others, thus personalizing each and every chat interaction for each and every customerThoroughly researched issues, questions and concerns, offered solutions and options within a chat session, and logged customer inquiries in precise detail

Utilized online recruiting resources, including job boards, niche sites, and social networking sites to identify and recruit the top qualified candidatesConstructed and maintained network of potential candidates through proactive market research and on-going relationship administrationConducted in-depth pre-screening interviews with potential candidatesRecruited passive candidates while attracting highly qualified candidates in order to move them through our talent acquisition process, thus resulting in hires of highly qualified candidatesPrepared candidates for interviewing with hiring managers by providing comprehensive information on the company, our business strategy, department background, job descriptions, while setting expectations

Lake St Louis, Missouri, Us

Contacts applicants via email and telephone to convey CASY-MSCCN services and additional resourcesAssists applicants in their job search by offerring new search strategies, resume critiques, connecting them with CASY-MSCCN employer Hot Jobs whenever possible and encouraging them to take our online trainingsCompletes daily, monthly, quarterly, and annual reports of applicant data as required by Gateway ManagerDevelops and maintains relationships as well as confidentiality with applicants, corporate partners and military family centersSources and recruits qualified applicants for companies as requestedResearches grants that will assist the organization in expanding

Handled budget, ordered supplies, advertised business, scheduled and confirmed appointments with clienteleApplied makeup in a variety of different techniques to bring about changes in facial features in order to produce a new lookKept up to date with the latest makeup trends and styles from diverse sourcesConsulted with clientele about the look they desired and what would work for their featuresDemonstrated and implemented a practical understanding of lighting, the photographic process, colors and the impact of special effects/make-up processes on the skin and ensure that appropriate action is taken to minimize any unpleasant side effects

Monitored youth employee performance, served as a liaison between employer and youth employeeDeveloped, trained and counseled youth employees in handling job stress and other job related issuesMaintained contact with the families of the youth employees for the purpose of gathering information required to ensure employment successCoordinated and managed Student Development classesOversaw program progress toward established goals

Assigned two projects to research and report back on: recycling pilot program and a partnership with FSCJ for apprenticeships for auto technicians and construction laborers.Successfully two synopsis detailing action steps, benefits and summaries of each project.Contacted and cataloged knowledgeable, valuable contacts for both projects.Benchmarked cities and counties across the United States to gauge what cities/counties were recycling and if they were, how much revenue was being made.Researched and located millions of dollars of potential funding for both research projects.

New York, Ny, Us

Interfaced with clients on a daily basis; researched and analyzed client accounts.Facilitated with branch about clients’ accounts and the resolution of complex account issues.Assisted both clients and branch office members in troubleshooting problems with Merrill Lynch websites.Attained knowledge and maintained adherence to complex SEC and other regulations.Solved a known and major problem with the department’s Quicken training, thus increasing the team’s ability to assist clients with Quicken questions and issues.