Edward Savoy Email & Phone Number

Philadelphia, Pa, Us

In this position, I:-Manage accounts payable and accounts receivable, manages and enforces financial processes and coordinates with outside accountants-Manage the procurement process for all SaaS contracts and equipment purchases, including legal review and setting of negotiation terms-Maintain relationships with key vendors-Administer access to all SaaS tools and lead the way on policies related to access management-Work closely with our Sales team in the development of our sales order forms.-Coordinate with legal team on items including, but not limited to, revisions of privacy statements, terms of service, sales order forms, and termination agreements.

Harrisonburg, Virginia

I managed a team of nine employees in the Sales Operations department of Rosetta Stone, provided leadership and guidance on department processes, and providde sales and operational analytics via Excel and Salesforce to various parts of the business.

Harrisonburg, Va

In this position, my duties and projects included:-managing services and client relationships for B2B and B2E accounts with revenues exceeding $2,000,000. These services included specialized and custom reporting using our language learning data, learner management, and site management.-creating and editing content for our Enterprise and Education support site.-creating custom reporting for internal stakeholders through multiple levels of the company and analyzed report metrics to facilitate improvement in policies and procedures. Reports were on such topics as product usage, support team metrics, and renewal figures and were provided via Excel and Salesforce- overseeing the overhaul of internal support system documentation in our CRM tool (Salesforce), designed to ensure better and more accurate reporting metrics. -maintaining professional relationships with third party resellers and contractors.

Harrisonburg, Va

I lead the Learner Engagement team in the Institutional Success department. My roles included:-directly managed a team of 6-8 employees and indirectly managed a team of 10-15 employees. Responsibilities included conducting bi-weekly meetings with employees to make sure they were aligned with their personal goals and those of the company, developing educational materials to promote greater team performance, and directly managing their activities so as to promote greater team engagement.-writing and editing department articles and correspondence-co-leading quality analysis efforts for my team and helped the team maintain QA scores over a 85% benchmark-organizing webinar presentations for external stakeholders-leading reporting efforts for various internal analytics-handling escalations from internal and external stakeholders

From September 2010 to June 2011, I worked to support consumer learners at Rosetta Stone. From June 2011 to June 2012, I worked in a similar capacity to support institutional learners. During this time, my projects included:-supporting consumer and institutional clients through reactive support and proactive outreaching designed to increase learner satisfaction and usage.-conducting research and submitting a proposal for a consumer reminder system that saved the company an estimated $120,000.-creating new employee training documents for the department and assisting, with a team of three other employees, in the training over 20 employees-writing and editing department materials. Documents included, but were not limited to, mass e-mails, e-mail templates, trainings, and self-help articles.

My duties included -maintaining and operating a budget of over $800,000-creating and maintaining organizational databases-proofreading and creating department documents-supervising a student staff of over 70 members-aiding in the logistical operation of student bands numbering over 350 combined members..

My duties for the James Madison University Bands included:-editing, proofreading, and creating documents of the department.-supervising student volunteers and employees on work assignments-aiding in the planning of large JMU Bands events, including the Parade of Champions, the Virginia Band and Orchestra Directors Association auditions, and the JMU Summer Band Camps-aiding in the logistical operation of student band numbering over 500 combined members

M.A., English

Activities and Societies: Kappa Kappa Psi, Tau Beta Sigma (honorary), James Madison University Marching Royal Dukes While at JMU, I was.

B.A., English

Activities and Societies: Kappa Kappa Psi, Sigma Tau Delta, Phi Kappa Phi, English Club, Honors Program, LHU Eagle Eye, Community.