Edward Schifko Email and Phone Number

Customer Service Design Consultant is responsible for assisting customers in a showroom to determine their design/project needs in the selection of tile, stone, countertops and a variety of flooring.

Communicate features of Williams-Sonoma merchandise accurately and consistently across multiple channels of distribution. Assess and make recommendations for existing product information.Coordinated requests to vendors for new and updated product information by composing templates, streamlining the communication process.Presented and trained Customer Service associates on new products by creating product information notes for new seasonal drops for training purposes, improving customer service.Designed detailed tracking spread sheets, improving communication efficiency of vendor information requests.

Managed the special order placement and tracking process between stores, vendors and the Distribution Center by building strong business relationships.Analyzed the inventory for a segment of the assortment for merchandise reorders, purchases and vendor placement, resulting in accurate forecasted inventory projections for future sales needs. Created Best Practices Manual, Phone Log, How-To-Guides, La Cornue™ Checklist, and the Special Orders Bulletin, which resulted in being awarded best Innovation in Retail Distribution for improving the special order process.Succeeded in growing the La Cornue™ business addressing all La Cornue™ questions and issues, increasing sales by 85% in one year.

Responsible for the coordination and organization of products for photo shoots. Prepare and run corporate sample sales.Recognized for managing a seamless process in transportation and tracking of products from corporate offices to the photo warehouses.Instrumental in assisting with a large successful corporate employee move/relocation project between two corporate campuses.

Responsible for receiving, and organization of stock for store. Managed team of 10-15 people. Maintained impeccable stockroom and off-site location, resulting in being awarded Best Organized Stockroom at Pottery Barn, San Francisco district. Assisted with organizing and staffing of new store, achieving a smooth and successful store opening.