Ej Schwartz Email & Phone Number

Charlotte, North Carolina, United States

• Reported directly to the Division Vice President for the implementation of continuous process improvement across the division.• Responsible for the efficient management and implementation of all division projects including:o All RFP responseso Qualification, design, and creation stages of Product Developmento All continuous improvement projectsSelected Projects:2020: Managed 6 month project relating contract records from separate application and databases utilizing internal resources.2019: Managed 12 month implementation project of an ITIL based Problem Management practice utilizing internal resources from multiple teams2018: Managed 24 month Salesforce conversion process re-engineering all metrics, reports, and dashboards to provide revenue based reporting in addition to win date reporting. This project converted sales reporting from Close/Win date to Revenue date, integrating data from three business units with unique time to market for integrated revenue reporting by time, business line and category for monthly recurring, annual recurring, and nonrecurring revenue streams and required resources from multiple teams and all 3 divisions.2017: Took ownership of the contract review process establishing a regular and repeatable process reducing average response time from over 10 days to 3 days or less.2016: Managed the merge of DataChambers and Stalwart Salesforce instances into a single entity under NorthState using internal resources from 3 division and 2 companies as well as external contractors.

• Exceeded DataChambers goal 2008 - 2015, growing recurring services billing at least 20% per month annually while maintaining 30+ point EBITA.• Acted as the Subject Matter Expert in client discussions and proposal creation.• Drafted RFP responses and Scopes of Work.• Developed relationships with customers at various levels to understand their business and objectives to better position solutions that enhanced their corporate value.• Worked with sales and operations teams to define business continuity, service availability and disaster recovery solutions. Designed marketing materials to position solutions. Conceived and designed new solution elements to meet changing market demands. • Salesforce administrator.Selected Projects:2013: Managed the Salesforce implementation project including initial design, implementation, data migration, and testing of the new software using internal and external resources.2011: Initiated a project to define a specific Cost of Goods Sold for all services to permit streamlined price negotiations, taking better advantage of CRM tools.2010: Led the project implementing TigerPaw CRM tools, integrating Excel based pricing and quoting into a reportable toolset that provided quantifiable sales cycle metrics for enhanced sales management and automated quote approval.2009: Created, maintained, and delivered new hire and continuation training programs for all sales personnel.2008: Reduced average quote time from 3 days to 1 day by streamlining the quote process and working with management to codify rules for standard quote approvals and localized decision making at fixed levels.

Classroom and Laboratory instruction of the Microsoft Certified Systems Engineering courseware for certification. Classroom and Laboratory instruction of the CompTIA A+ courseware for certification.

Partnered with Executive and Senior Management to define the overall technology strategy for the Enterprise Systems Management market segment. Utilized in-depth understanding of internal and external factors which affect the business to help formulate vision and strategy for applying technology to address business challenges.

Enterprise Management consultant to business unit managers for the planning, implementation, and troubleshooting of Enterprise Management systems.