Experienced IT Manager and problem solver with deep expertise in network tools, historical data, and a steadfast commitment to IT efficiency and reliability. Over nearly two decades, I’ve built a diverse background working across healthcare, manufacturing, higher education, small business, multi-site business, MSP support, and underground infrastructure.My IT journey began in 2005 with the USMC, where I developed skills in Sat Comm, LAN, WAN, Active Directory, and Information Assurance. From there, I gained hands-on experience in underground fiber installation for cell towers and expanded my knowledge while studying at WMU, where I progressed from a student employee to Senior Network Technician and Student Employee Manager.I later joined NuWave Technology Partners, an MSP, where I worked with over 30 clients, from healthcare to manufacturing, learning new technologies and developing innovative solutions to complex problems. I’m particularly skilled in identifying root causes, crafting resolutions, and creating thorough documentation to drive future efficiency.My most recent roles were with Edwards Garment, a global leader in custom business apparel. I began as a Network Technician, but soon a managerial position was created for me to help lead the Infrastructure Team forward. In this role, I worked with AWS, Ubiquiti, Zebra products, D365 and Dynamics integrations, VOIP systems, and nearly every Microsoft product. I spearheaded our company’s migrations from G Suite to O365 and from a locally hosted analog phone system to a VOIP solution. Additionally, I managed purchasing and vendor relationships within Infrastructure and supported the Director in creating and maintaining our annual budget. It was a fantastic learning experience.Expertise includes: Network Design, Build, and ImplementationAWS Configuration, Maintenance, and OptimizationInformation Access Management (Azure, Duo, GPOs)Information Security Development and OversightStrategic Third-Party Vendor ManagementCustomer Service and Technical SupportRemote Systems Support and AdministrationMicrosoft Active Directory Configuration and ManagementBudget Planning, Analysis, and OversightComprehensive Project ManagementAzure Cloud and Hybrid Environment ManagementService Level Agreement (SLA) Creation, Implementation, and MonitoringTeam Leadership, Management, and MentorshipVOIP System Design, Deployment, and ManagementVirtual Server Deployment, Configuration, and Administration