Christopher Edwards Email & Phone Number

Kalamazoo, Michigan, United States

Managed $500K annual budget, 200 associates, and 400+ end devices. Oversaw network and phone system refresh projects. Managed Third Party vendors to complete network refresh project. Subject Matter Expert on network security and user access policies. Accomplishmentso Reduced cost of IT hardware purchasing by $300K+ by finding single vendor and negotiating best pricingo Developed SLA’s for Helpdesk tickets that reduced response time by 50% and resolution time by 40%o Initiated semi-annual “How Can IT Help” meetings to gather user feedback, reducing complaints and increasing trust across departmentso Boosted network performance by 200% through infrastructure upgrades and enhanced redundancyo Improved network reliability for warehouse, allowing for an increase in product shipment and managemento Developed and managed schedule for on-call work needed Technologies Used o O365/Azure – Account creation, migration, SSOo Windows 10/Server 2012/Server 2019o Veeam – Backup for all serverso VMware – Virtual server managemento Intune – Device registration, policies, securityo Ninja One – Device management, access, trackingo Dynamics 365 – ERP integrationo 8x8/MS Teams – VOIP phone systemo Ubiquiti (UniFi) – Network, Firewall, Security, Cameraso HP (Aruba) – Network and Wi-Fi hardwareo Dell (Sonicwall)o ServiceNow/Freshdesk – Tickets/metrics management

Michigan, United States

Managed hardware deployments for 50+ new users and replacement equipment for 100+ existing users. Updated and managed monthly maintenance procedures to ensure technology reliability. Created wireless map to pinpoint weak spots in coverage. Led and managed project to switch company to Microsoft suite from G-Suite. Subject Matter Expert on network configuration and management, supporting over 200 users in two locations. Accomplishmentso Improved server response time and quality by reconfiguring and reducing GPOs. By removing over 25 GPOs, Domain Controllers were able to better process security policies and communicate efficiently with domain machineso Reconfigured VLAN options and removed unused VLANs, improving security and reducing network congestiono Developed a wireless heat map to identify coverage gaps, then installed new access points to improve connectivity for warehouse staffo Managed project to migrate 200 users from G-Suite to O365 in collaboration with a third-party vendor. This allowed for complete collaborationo Initiated semi-annual user security training, reducing phishing and spam email attacks while equipping users with tools to mitigate security threatso Improved user experience by adjusting firewall and domain polices to balance work and securityo Reorganized office layout to optimize workflow and minimize disruptionso Redesigned office stock management system to improve efficiency and organization Technologies Used o G-Suite – Email, document sharingo HP (Aruba) – Network Infrastructure and Access Pointso Dell (Sonicwall) – Firewall and VPNo Dell – Servers, PCs and monitorso ePIC – Warehouse Managemento Mitel Phone Systemo FreshDesk – Ticketso Veeam – Backupo VMware – Virtual environment

Portage, Mi

Systems Engineer II, Service Delivery Team Worked on 30+ business accounts. Deployed 10+ networks for existing clients. Worked directly with Strategic Account Managers to ensure client satisfaction. Assisted in configuring VOIP phones for remote users during Covid-19. Accomplishmentso Delivered emergency network restoration services, ensuring clients' business operations could continue without interruptiono Provided on-site support for two medical clinics during their cutover to the EPIC medical record and patient management systemo Achieved highest ticket closure count for over 6 months through effective time management, subject matter expertise, and strong customer communicationo Retained three client accounts by delivering excellent support, clear communication, and resolving issues left by previous technicians, preventing early termination Technologies Used o G-suite – Email, Document sharingo O365/Azure – Account creation, migrationo Meraki – Network equipment, access pointso Cisco – VOIPo Lenovo – Local PCso Veeam – Backupso VMware – Virtual Environmentso N-Able – RMM/MDM

Kalamazoo, Michigan Area

Managed student employees, monitored/assigned tickets and projects. Represented OIT in project meetings for 10 building projects. Completed all Miss Dig tickets assigned to OIT. Monitored and maintained stock of network equipment and parts. Accomplishmentso Attended every home football game to test/operate network and cable TV. Stayed at game for entirety to troubleshoot when necessaryo Redesigned and reconfigured campus wide Cable TV infrastructureo Redesigned network configuration for residence halls and campus for new projects and updated equipmento Designed and installed network equipment stacks for new buildingso Provided emergency services for satellite campuseso Create and manage long-term plans for campus network upgrades Technologies Used o Cisco – LAN, WAN, WLANo Multi-line Copper – Phones and Datao Windows XP/7/10o Fiber – Campus wide connectivity (Data, Cable TV)o Coaxial - Cable TV

Kalamazoo, Michigan, United States

Managed and maintained phone, network and cable television for all residence halls. Replaced network equipment within 14 residence halls to keep hardware up to date. Installed and replaced Access Points throughout residence halls and cafeterias to improve student wireless experience. Self-educated on existing Cable TV infrastructure to understand, troubleshoot and improve services. Accomplishmentso Attended every home football game to test/operate network and cable TV. Stayed at game for entirety to troubleshoot when necessaryo Replaced network equipment and cabling, while redesigning network closets in 14+ residence hallso Trained incoming student employeeso Participated in afterhours network overhaul for President’s Officeo Developed long-term plan for hardware replacement Technologies Used o Cisco – LAN, WLAN, VOIPo Fiber – Campus wide connectivity (Data, Cable TV)o Coaxial (Cable TV, Data)o Multi-Line Copper – Phones and Datao Windows XP/7/10

San Diego, California, United States

E5 – Seargeant, with 5 years of active duty. Stationed in Japan, California, Australia and Afghanistan. Lead teams in all three locations of various sizes. Was specifically requested to accompany Senior Staff on a collaborative operation in Australia. Developed leadership skills through experience, training and mentorship. Achievementso Lead Satellite Network team in Afghanistan, set up all remote networks for all Special Operation Teamso Volunteered to extend deployment in order to train incoming teamo Redesigned base network to create redundant network links and increase performance by splitting traffico Analyzed, evaluated and reported on a $5 million dollar equipment purchase for unit before deploymento Created, updated and managed inventory for laptops and hard drives for entire battaliono Lead network and Information Assurance teams during joint operation in Australia Technologies Used o Cisco – VOIP, LAN, WANo Dell – Serverso HP – Laptopso Fortinet – Firewall

Telecommunications Information Management

I have spent my time learning Information Technology and its relationship to the business world. While studying I have kept my skills up.

Education record

Took classes on base, they were at a satellite school.