• Delivered expert technical guidance and solutions to top-tier clients as part of the Managed Services team.• Responsible for configuration management of multiple systems and delivery integration of customers on a complex network. • Designed, implemented, and maintained various technical solutions for clients and internal teams, leveraging multi-language programming.• Conducted comprehensive network and system analyses to diagnose and resolve issues efficiently for both clients and internal teams.

• Monitored and resolved escalated incidents across production networks and system infrastructure, ensuring performance and reliability.• Configured and managed global CDN systems, including Linux/Unix environments and various web servers.• Authored detailed runbooks and system documentation of internal processes • Partnered with internal teams to resolve systemic issues and successfully implement major production system updates, ensuring stability.

Maintaining and troubleshooting escalated server and product issues on servers running a LAMP based environment along with cPanel, NGINX and Red Hat Enterprise. Monitor and identify systemic issues affecting hosting platform. Collaborate with support team to track and plan repairs for reported systemic issues. Provide support for Tier 2 technical team, Legal, and Corporate level escalation team.