Edward Shaffer Email & Phone Number

Deltona, Fl, Us

Reston, Va

Centennial, Colorado, United States

Upon promotion from Senior Systems Engineer I to III in 2015, handle on-site and remote work for all aspects of design and troubleshooting for the in-theater Digital Preshow solution including its operation, installation, and post-installation support. Design, create, and test all in-theater infrastructure for audio and video playback in movie theaters across the United States.- Managed roughly 30 special projects per year, interfacing with remote and on-site engineers to complete installations within a five-day period and determine root level error conditions, if applicable - Performed certification testing and final approval for all third-party hardware incorporated into the theater environment; also authored third-party hardware and software modification requirements needed for successful theater integration- Developed and consistently maintained PC imaging solutions, master copies, and updates, upholding a standard level of configuration for 10,000+ PCs used in the field and ensuring their operation for a successful in-theater preshow - Created and managed an 11,000-line batch script file which supported 12 PC configurations and three operating systems• Relieved error-prone technicians from handling many single configurable items by automating their setup • Decreased time spent installing replacement hardware in the field and improved installation accuracy- Completed over 150 on-site theater installations and supported 500 installations remotely- Conducted hands-on, on-site training for up to six engineers and installation crew members over a period of five days to maintain project standards and address various potential problems and scenarios

Centennial, Colorado, United States

Guided and trained installation crews with new products, prepared and updated technical documents and diagrams, and created field service bulletins. Offered phone technical support for up to 26 technicians across four time zones and interfaced with up to four theater circuit installers, support technicians, and staff.- Guaranteed end-to-end preshow functionality through comprehensive troubleshooting and configuration • Directed the digital cinema (DC) integration of preshow automation interfaces• Handled preshow and feature alignment on DC projectors• Conducted software and firmware updates, macro configuration, and troubleshooting for DC SMS players• Diagnosed and addressed electrical issues related to preshow video and audio quality- Collaborated with roughly 10 corporate staff on new projects, acting as a subject matter expert on preshow system field installation and providing less experienced coworkers with information regarding installation limitations & required steps

Centennial, Colorado, United States

Traveled to local and remote theaters in order to support, maintain, and address operational issues with preshow hardware and software, manage tool shipments, organize schedules as well as certify the functionality and performance of SD and HD equipment. - Identified and analyzed all levels of chronic defects with PCs, LCD projectors, plasma displays, HD and SD broadcast equipment, and automation interfaces to help equipment operate in the field for greater lengths of time and with increased reliability, eliminating the need for replacements- Assisted with DC installations and liaised with digital content network operations to successfully deploy the National CineMedia custom preshow solution, accomplish tasks swiftly, and adhere to short and fluctuating timelines- Trained up to 24 field technicians to transfer knowledge and understanding of the theater preshow solution operated by customer software and hardware; provided support via email, phone, and other remote methods- Created end-user documentation for projects in order to standardize installation procedures, eliminate redundancies and errors, and optimize time and productivity in the field - Increased reporting accuracy and decreased time spent on updating service trouble tickets through establishing a new process that allowed technicians to make changes remotely

Daytona Beach, Florida, United States

Supervised four technicians in performing service, repair, and installation for client PC and server systems, related hardware, software, and peripherals. Completed on-site, in-house, and phone service and technical support calls for all clients. Handled local and wide area network infrastructure design, installation, and troubleshooting.Key Projects• Installed teleradiology systems in hospitals, gaining an understanding of video transmission techniques and the importance of image quality for proper diagnosis of patient X-rays• Supervised and maintained a web/HTML-based solution database to store troubleshooting steps and error messages discovered during customer support tasks as well as facilitate quicker knowledge transfer and problem solving- Handled purchase orders, managed ordering and stock maintenance for vendor parts, and created a return merchandise authorization tracking process over five years; augmented ordering and inventory management efficiency and guaranteed that all customer hardware and products being serviced were documented correctly- Led ongoing, hands-on training for four technicians, addressing topics such as troubleshooting and services in computer networking as well as IT support for clients