Digital Product Owner for the B2C Shell app in Canada with responsibility for strategy and roadmap development for new feature & customer value proposition development/enablement, user story development and backlog prioritization/management.Led product ownership and delivery for Shell EasyPay, Shell's mobile payment and loyalty solution, to Canada with principal responsibility for feature identification and prioritization, user story review, prioritization and sign-off, UI/UX review and approval and market localization for Canada English & Canada French. Leading technology enablement of Retail customer value propositions in market through close partnering with marketing function leaders and IT to identify, prioritize and initiate projects that will improve the customer experience and maximize business value.

Grow, retain and win-back our best customers through development and implementation of CRM strategy for the local market in conjunction with loyalty program team (AIR MILES/LoyaltyOne). Responsible for $3.3MM annual marketing budget to meet CRM strategy goals and objectives through direct mail and email targeted offers to customers.

Enable successful delivery of Retail Marketing and Sales & Operations projects and programmes at site level through design and implementation of technology business processes and platforms.Interface with various IT teams to deliver innovative technology solutions to grow the Canadian Retail business.

Led solution design and delivery for a number of transformational technology projects at Canada Retail sites. Key project lead on multi-year EMV card acceptance programme for Canada, delivering 6,000+ EMV-enabled pay-points. Interfaced with multiple software and hardware vendors to ensure the delivered solutions met defined functional and non-functional requirements and integrated as required into the overall solution architecture. Worked across cultural and geographical boundaries with a globally-distributed project team, including leading set-up of offshore testing facility in Bangalore, India.

Architected and developed test platforms and tools to enable automated testing of digital set-top boxes for direct-to-home satellite services.

Designed and developed low-cost innovative trade reconciliation tools for various Middle Office teams, delivering significant time savings. Experience with Excel VBA integration to Bloomberg Terminal.