Create and manage effective business relationships to increase patient care and new patient referrals in order to achieve growth goals. Use soft skills to initiate contact with physicians and key staff to engage customers, source needs, and recommend service solutions in order to market TRMC practices and services and increase new patient referrals.• Increase physician referrals and improve referring physicians satisfaction of TRMC.• Implement marketing plans, outreach efforts, and strategies designed to develop new referral relationships, meet customer needs, and increase revenue.• Develop a thorough understanding of regional business conditions, and identify future growth and expansion revenue opportunities through new services.• Build strong client facing relationships while working effectively with a wide range of stakeholders.• Establish and maintain new relationships with outlying rural medical offices and health clinics. Ensure positive referral outcomes from these relationships and create value for these clinics, their patients, and the hospital.• Work with Senior Leadership Team to ensure timely resolution based on physician, clinic, and patient feedback, and recommend solutions to resolve market and/or customer issues.

Took a hands-on approach to assess the client’s insurance needs and deliver a first-rate client experience centered on creating solutions that fit the individual customer. Created a high value proposition through proactive, intentional, and well-timed customer support. • Initiated and tracked the office’s first Customer Success Metrics - reduced client churn, improved client satisfaction, and increase referrals - all resulting in improved up-sells, cross-sells, and recurring revenue.• Conducted routine check in calls and annual account reviews to improve customer satisfaction.• Monitored escalations of at-risk clients, ensured customer retention, developed referral resources, and identified and qualified revenue opportunities within the current client base.• Formally represented the organization throughout the community, seeking to engage new clients, provide value and service to existing clients, and expand the organization’s reach and impact.• Advised agency owner on strategic planning, recruitment, hiring decisions, growth strategies, and team building efforts.

Assisted new owners with initial strategic planning and rebranding to expand market share and increase sales. Worked proactively with the development and implementation of marketing strategies, sales, and customer support.• Attracted new customers, retained & provided more value to existing customers, improved customer satisfaction & loyalty, and increased revenues.• Acted as the primary contact and advocate for business customers.• Provided customer success support by managing product quality, shipping times, personal engagement, and listening to and responding to customers needs.• Managed outreach and events to build brand awareness and customer engagement.

Brought Ed’s Gym to life by transforming the impersonal big box gym culture into a highly relational community, focusing on individual needs and success.• Created the client life cycle process (including goal setting, on-boarding, performance reporting, and renewal) which aided in an average CSTAT of 80% and an average NPS score of 62%, which assisted in keeping customer churn below 5%, resulting in a profitable company.• Created Expansion Revenue options, which improved Net MMR Churn.• Built strong client facing relationships while creating a community and culture that encouraged everyone to challenged preconceived personal limits and stretch past their comfort zone.• Developed unique and specialized training programs, for a variety of clientele, tailored to individual needs.• Created, coordinated, promoted, and executed marketing campaigns that delivered a consistent brand message, utilizing primarily digital marketing channels.• Recruited, trained, coached, and managed interns and staff.• Administered and managed business and client management software

Contributed to the growth of the company from a local startup into a nationally recognized brand and product.• Sourced, negotiated, planned, and managed all national and local marketing events (i.e. SXSW, Austin City Limits, Coachella, Lollapalooza, etc.), guerrilla and street team marketing efforts, and trade shows.• Formalized the company’s internship program - led intern recruitment across multiple colleges and universities, and oversaw intern training and development, often resulting in intern promotions to full-time employees.• Demonstrated the focus and flexibility to orchestrate the details and decisions of an integrated marketing campaign, think and act strategically, be a creative and responsive problem solver, and act as a liaison across multiple departments and organizations.

Assumed general management and customer relationship responsibilities while overseeing the launch of a new company division within an established recycling business.• Increased month recurring revenue month-over-month, for 6-months.• Maximized customer acquisition, retention, satisfaction, and dispute resolution.• Established departmental goals while working with and reporting to the Vice President of Operations on strategies for execution, measuring progress and outcomes, and communicating results.• Directly managed three, full-time, hourly employees.