Manage Applications and Reporting Team providing direct support to Clinical and Practice Management staff for 40+ software applications in Multi Specialty Community Health Centers with in-house Lab and Dental, each caring for 20,000 patients with 95,000 visits annually. Applications and interfaced systems included:-GE Centricity CPS-Epic 2015 upgraded to Epic 2018 after migration from CPS-Dentrix/Dexix Dental Practice Management-Orchard Harvest Lab Information SystemEstablish departmental:-Roles and responsibilities-Support coverage and service level agreement (SLA) during and after business hours-Communications for planned and unplanned system outages and weather related closings-SQL Report request, validation, documentation and delivery-OnBoarding and OffBoarding system access processesCoach Staff on Project Management process/documentation and oversee departmental and enterprise implementation and workflow improvement projects coordinated between internal Technical and external Vendor teamsPromote and facilitate Applications staff collaboration with department managers to review new features in upgrades, determine which to accept and explore ways to improve/optimize departmental workflowsWork closely with Senior and interim management during leadership transition period-Identify and prioritize IT network/server/infrastructure requirements for Capital Budget-Participate in evaluation and selection of Managed Services and Security Assessment Teams-Prepare responses/remediation plans to comply with changing requirements -Manage Grant funded IT purchases and reporting to HRSA and other agencies

Manage projects for a small team of software developers producing reports on the Quality and Cost of Patient Care-Calculate Clinical Quality Measures (CQM) for large health system with multiple disparate data sources-Extract and anonymize large volumes of Medical and Dental Payer Claims from and load to Data WarehouseConduct daily programmer Scrum meetings, manage action and deliverablesFacilitate meetings with Client Project Management and internal technical teamsManage resources to project budget

Manage the specification, deployment and delivery of specialized RFID cross-platform systems installed in hospitals to enhance the safety of Patients undergoing Radiation and Chemotherapy treatment, and improve workflow efficiency for Physicians, Nurses and Clinical StaffConduct initial Site Survey with hospital IT Staff, define project goals/requirementa and develop customer proposalDirect internal and external IT activities to install Server, Gateway, integration with Mosaiq/Aria Oncology Electronic Medical Record (EMR), user acceptance testing (UAT), staff training and 'Go Live'

Based in Boston - responsible for IT Projects and support of Infrastructure and Applications at 5 Radiation Oncology Treatment Centers and 3 Women’s Imaging Centers including:-Jordan Hospital - Plymouth, MA (Radiation Oncology & Breast Center)-Caritas Good Samaritan/Steward Hospital - Brockton, MA (Radiation Oncology)-Harvard Vanguard Medical Assoc. - Weymouth, MA (Radiation Oncology)-Commonwealth Newburyport Cancer Center - Newburyport, MA (Radiation Oncology)-Cancer Treatment Center - Hazleton PA (Radiation Oncology)-Shady Grove Hospital - Shady Grove MD (Breast Center)-Garden City Hospital - Garden City, MD (Breast CenterCoordinate Implementation and upgrade projects with Vendors, Alliance and Hospital Partner Operations, Site, Clinical and IT Teams for delivery of Radiation Treatment requiring multiple integrated systems - CT Imaging, Unix Treatment Planning, Linear Accelerator radiation delivery and Electronic Medical Record system (EMR) interfaced to Hospital Information System (HIS) for Registration, Scheduling, Reporting, Dictation and Billing Develop Requirements and work with Alliance Clinical staff and outside Vendor’s Software Development team to design, test and deploy new integrated Patient RFID system to improve workflow and enhance Radiation safetyOversee team management of end user support for Surgeons, Physicians, Medical Physicists, Dosimetrists, Nurses, Therapists and Office staffCorporate Projects included moving 7X24 mission critical EMR applications for 9 Southeast US Radiation Oncology Clinics in 4 states from physical servers to a ‘hosted’ virtual environment at Atlanta Data Center, over a weekend

Responsible for cross functional team implementation of Medical Information Systems providing hospital Physicians with single sign-on access to multiple Hospital systems including Patient Registration (ADT), Order Entry (OE) & Scheduling, Clinical Results (Labs, PACS, Cardiology, Microbiology), Physician Order Entry, Prescription Order Entry & Drug Reference, Physician Charge Entry (CPT, ICD9, P4P, PQRM), Electronic Signature and internal Messaging between Providers and Clinical Staff, using Web Portal and Handheld devices (PDA, SmartPhone) to improve Patient care and enable billing for services at the point of care.Work with Product Management and Software Development Team to define requirements, deploy and test bug fixes and new product features.

Managed Team of 5 Implementation Engineers installing Windows based Picture Archiving and Communications Systems (PACS) “Add-On” applications sold to hospitals and medical Imaging Centers nationwide. Responsibilities included upgrading systems requiring a new version of the Operating System, upgrading/replacing Server/SAN hardware as well as replicating/migrating DB2 databases.Initiated a program to charge for Professional Services associated with Post Implementation projects, with projected 2008 revenue exceeding $500K.

Established a new Account Management function targeting strategic accounts to ensure management level communication of Product and Support suggestions/concerns, and identification of desirable new capabilities/features to include in future software versions, for the Product Management Team

Senior Project Manager in Professional Services team responsible for implementing Medical Imaging (PACS) and Radiology Information Systems (RIS) costing $200K - $2M in Hospitals, Outpatient Centers and Imaging Centers.

Joined AMICAS as a System Engineer responsible for “on the spot” configuration and demonstration of AMICAS web based Picture Archiving and Communications Systems (PACS) to decision makers including Radiologists, Radiology Department Directors, Clinical Services Vice Presidents and CIO’s.

Team Lead for team responsible for installing and supporting business critical enterprise Web Server “Content Delivery” systems at Fortune 100 companies, major Financial Services companies, Access Providers, Portals and web site hosters in the US, Europe, and Asia Pacific.Represented Support on the Core Team responsible for approving new software releases.Screened applicants, and mentored new hires.Member of the transition team responsible for support knowledge transfer to VA and CA offices, when the Needham, MA office was closed in a corporate restructuring.

Supported systems running on multiple versions of Unix and Windows NT, costing $100K-2M.

Managed a Team of Field Support Engineers providing direct support for Medical Imaging hardware/software systems sold nationally and internationally by OEM partner’s Field organizations, as the CDA Division rebuilt sales from $2M to $10M annually. Each included both SUN Unix and Windows NT platforms, and cost $25-150K.These implementations integrated Analogic proprietary PACS hardware, software and communications protocols with medical imaging products from multiple manufacturers to capture images from modalities including CT, MRI, Ultrasound, CR, NM and to print these images on X-Ray film using Laser Imagers, or display the images on proprietary or DICOM compliant Radiology Workstations.Created training program for 5 instructor, 5 day, 30 session program and produced it four times a year. Trained 250 OEM partner Field Engineers from GE, Siemens, Philips, 3M, Agfa, Kodak, Fuji, Picker/Marconi, Polaroid/Sterling and others, generating $75-100K annually in training revenue.

Managed Implementation Projects integrating Analogic proprietary PACS hardware, software and communications protocols with medical imaging products from multiple manufacturers to capture images from modalities including CT, MRI, Ultrasound, CR, NM and to print these images on X-Ray film using Laser Imagers, or display the images on proprietary or DICOM compliant Radiology Workstations.Recruited, hired and trained Field Support Engineers.Speaker at National Conference for Association for Advancement of Medical Instrumentation (AAMI) in 1998 & 1999. Topic: DICOM and PACS.