Product Manager for Verify - Griffin's first product available from its API-first BaaS (Banking as a Service) platform.Verify is Griffin's fianncial crime solution to support the bank [Currently seeking authorisation from the PRA and FCA] and customers [regulated fintechs] manage their onboarding and ongoing financial crime risk.Key product features include:- Pre-integration with a wide network of industry-leading regtech data sources and providers, giving access to over 350 checks [KYB & KYC]- Customisable verification workflows and decision logic for automatic accept and decline results- Clear audit trails with visibility over every check result and decision justification- A single API integration point with clear documentation for easy implementationSandbox - https://app.griffin.sh/registerDocs - https://docs.griffin.sh/docs/verify/product-overviewPostman - https://www.postman.com/griffin-bank

Delivery - Successful delivery of over 20 initiatives within 5 years, leading multi-disciplinary product teams across all phases of the product lifecycle.Strategy & Action - Experience building 0-5 year product roadmaps that communicate both the strategic objectives and tasks/features required to solve human problems and enhance business performance.Agile practitioner and coach - Owner and educator of agile practices, this includes communicating methodologies and supporting team members and external organisations to 'level-up' in their own practitioner capabilities. Process - Responsible for designing new processes within organisations to drive customer and business outcomes and build efficiencies within product teams.Facilitated over 250+ hours of 1:1 qualitative testing sessions with customers.Team lead - Support to a team of product managers, supporting team members across the organisation to identify growth opportunities.Product focus on financial, mental and physical wellbeing; this includes everyday banking, lending, pensions, life insurance, health insurance, government services - experience designing products and services with vulnerable communities.

Development and launch of myAudi.com.au - Audi's regional customer platform allowing customers to manage their vehicle [service bookings, locate a dealer and view personalised offers].Development and launch of myaudi.com.au/experience. Audi's customer loyalty program - 100% take-up of events and experiences available to eligible customers in year 1.B2C CRM activities - Planning and execution of CRM campaigns and strategic CRM initiatives [Salesforce & Marketo].

Supporting the development, implementation and delivery of an omnichannel marketing strategy.B2C and B2B marketing initiatives include subscriber acquisition, user-experience optimisation, customer lifecycle, brand, CRM, social media, digital product development, sponsorship, and multiple market launches [across Asia & Australia]. A key team member in the development of Setanta Sports Plus; a multi-device sports player available via iOS, Android, Smart TV and desktop.National ‘Are You Up For It?’ marketing campaign for Setanta’s coverage of Euro 2012 exceeded subscription targets by 160%, whilst lowering the desired CPA by 74%.Supporting the market launch and expansion of Pan-Asian HD sports channel from zero to 17 pay-TV platforms within 10 countries, in 18 months.Developing Social Media offering into a highly engaged customer service channel with 100% response rates within 24hrs, whilst reducing call centre overheads, and improving customer satisfaction.