Edward Stone Email & Phone Number

Weston-Super-Mare, Gb

City Of Bristol, England, United Kingdom

After working on the Pensions and Workplace Helpdesks as a Senior member of the team (assisting with coaching newer members of the team), I was promoted to the Quality Assurance team to share my Pension knowledge and expertise as a subject matter expert and assist with ensuring the delivery of the highest quality of interactions with our clients.I have actively been up skilled to gain additional product knowledge and work with key stakeholders to provide constructive feedback and coaching.In my role, I act as a technical point of contact, analyse and communicate trends in client contact to stakeholders as well as support business regulatory support.I’m actively supporting the business through monitoring and reviewing client contact within the business/regulatory framework.Throughout my day to day work, I challenge individual’s understanding and always strive for improvement.Finally, I internally promote the important of my team and assist with the training of colleagues whilst developing my own skill set.

Bristol, England, United Kingdom

After working with HL for 3 months I was promoted to the Pensions team to assist with the Helpdesk.Tackling the day-to-day client enquiries clients have about their pensions (transferring, contribution level queries, options at retirement and pension income) via phone and written communication (emails, letters and secure messages)I’m also the champion of the Drawdown internet queries, liaising with clients on outstanding requests and providing additional support with colleagues over pension income related queries.I update the team on their weekly call stats, providing ways on how to develop and improve.I’m also the champion of the pension wise client enquiries, actively reaching out to clients about the new FCA regulations with pension wise and booking in appointments, assisting with transfer enquiries where a client will later on access money in their pension (within 5 years of the transfer completing). I act as the person who provides a stronger nudge for contacting pension wise through both phone calls and secure messages.

Bristol, England, United Kingdom

Bristol, England, United Kingdom

Supporting the Malcom X Community Centre, which helps provide social, recreational, educational, and entertainment facilities to the residents of St Paul's and neighbouring areas.Helping build and develop the social media platforms, online awareness building, photography, writing, some office administration. Promoting cross-cultural integration in Bristol, building good race relations, providing a voice for the black and ethnic minority community in Bristol.

Yate, Bristol

Yate, England, United Kingdom

Assisting the Senior Management team and Company Owners with the operations within the Café, development and training of team members, and growth of business. I have helped analyse the local community to help increase revenue by developing seasonal offerings, reducing wastage, and communicating with customers on a day to day basis to better understand their requirements, allowing for new business opportunities.I liaise with additional shops within the area to better understand busy periods, communicating with the senior management team in order to help with the smooth running and operation. This ensures customers are not impacted by busy periods and that all team members are prepared for their shifts.

Castel, Guernsey Channel Islands, United Kingdom

Supporting the general manager in the smooth running of a busy premium pub and restaurant. This was offered on a fixed term basis over the summer period

Bristol, United Kingdom

To assist with the smooth and efficient operation of the breakfast operation, bar, restaurant and conference area, ensuring facilities are maintained to the standards required.To supervise a cohesive and trained team to ensure they are able to provide superior guest service and maximize revenue.To help build business and develop repeat business, especially from the local community and making the hotel a ‘first choice’ in the local area.

Old Sodbury

Supervising and motivating a team of staff and deputising in the absence of the General Manager. Working closely with the business owners and managers in order to achieve high standards and work on projects relating to the business. Delivering high customer service and hold high attention to detail when delivering service to customers.

Nottingham, United Kingdom

BA (Hons) Service Sector Management. A top-up degree, teaching key modules to help entrepreneurial minded students gather the skills needed for management level jobs.Key modules include: Marketing for services, Human Resource Management, Exploring Business Skills, Researching Contemporary Issues and more.

Nottingham, United Kingdom

A Foundation Degree in Hospitality Management, providing knowledge to set-up and run an independent business within the hospitality industry. The foundation degree has provided key skills, such as financial skills and legal knowledge skills, of which are useful as a manager/supervisor within the industry. The foundation degree also specialises in hotel, restaurant and resort management operations.

Telford, United Kingdom

Working in the Food & Beverage department as well as helping out in other departments within the hotel, leading teams during events and acting as Duty Manager in the absence of the General Manager and Restaurant Manager.

Telford, United Kingdom

Deputising in the absence of the Head Housekeeper, the main duties included: stock control, training and development of staff, being responsible for fire safety and health & safety and Duty Management in the absence of the General Manager.

Master Of Science - Msc, Marketing, Merit

Activities and Societies: Course representative for MSc Marketing Communications and member of the Marketing Society..

Bachelor’S Degree, Service Sector Management, 2:1

Activities and Societies: Swimming, entrepreneurship society BA (Hons) Service Sector Management. A top-up degree, teaching key modules.

Associate’S Degree, Hospitality Management, Distinction

A Foundation Degree in Hospitality Management, providing knowledge to set-up and run an independent business within the hospitality.

A Levels

A Levels: Mathematics (D), Economics (D) AS Levels: Applied ICT (E), General Studies (E)