Look after Customer Success for the Content Recommendations & Content Intelligence European client base for Optimizely (formerly Episerver) after transitioning across with the Idio acquisition.

Providing strategic guidance, planning, and investment to a leading European composable AI start-up. Currently assisting with the go-to-market strategy for this innovative and disruptive company, which leverages cutting-edge language models and AI technology to deliver custom solutions to financial institutions.

Overall responsibility for Client Advocacy for the top tier clients, with a specific focus on retention, coordinating a team driven to exceed industry standard retention levels.Owned overseas success planning, onboarding, technical implementation, user training, account reviews, consultancy & reports and renewals.Worked closely with sales to drive and deliver key cross-sell and up-upsell opportunities.

Responsibility for retention of top tier Clients across EMEA specialising in retail and finance.Managed and mentored assistant account manager.

Decibel Insight solves problems for the world’s biggest websites by detecting and visualising exactly how their visitors behave. Deploying a single snippet of code enables clients to discover where both technical and experiential issues are on their website – and how they can fix them. Watch back recordings of visitor sessions, understand user frustrations, and put customer experience at the heart of your web optimisation strategy.- Discover user frustration and engagement with cutting-edge behaviour surfacing- Watch back user sessions with the most advanced session replay on the market- Get the full picture of website activity with a wide variety of dynamic heatmaps- Optimize the critical moment of conversion with in-depth form analytics- Take advantage of an ever-evolving feature set, with over 1,000 updates this year

ReachLocal are a leader in digital marketing - being Google's only Global SMB Partner.It is their experience and market leading technology that stands ReachLocal apart and a big reason why I decided to pursue my digital career with them.Their technology allows me to take my wealth of experience in digital marketing to the next level and produce tangible results which lead to high value business agreements:I specialise in helping the following industries grow exponentially in the online market place:✰ E-Leaning ✰ Education ✰ Dentistry✰ Cosmetics✰ Law✰ Home Improvement .

I worked as a digital consultant for a specialist B2B content marketing agency using a blended mix of services and technology to deliver fully integrated revenue generating Marketing programmes. With a strong agency and freelance digital background I was able to offer insights into the following areas which can help you achieve your lead and revenue targets.These Include:✰Content Marketing✰Marketing Automation ✰Salesforce.com Consultancy✰LinkedIn Marketing✰B2B Social Marketing✰Social Selling✰Email Marketing✰Integrated Sales & Marketing✰Website visitor tacking✰Lead nurture, Lead scoring

Generated and managing digital marketing strategies for clients across platforms including SEO, PPC, social media and mobile, for GSK, Hudson Shoes and Emmett London.Responsible for account and sales management, providing front-end strategy to prospective clients and partners.

Digital marketing manager responsible for developing and improving the company’s online marketing strategy for international trade publications.Devised a specific social media strategy based around a business blog shared across multiple digital channels, increasing brand awareness and company reputation through human stories and connections.The company saw a 70% rise in unique visitors to the website and an 11% increase in sales revenue on the previous year after implementation of the social media campaign.

Developed effective marketing and sales techniques working with current and prospective customers to determine their needs, working with clients such as DHL, Davies Turner and Western Union.Completed multiple sales up to £5,000 in value, helping the company regularly achieve over £500k in sales revenue.