Edward Fetrow Email & Phone Number

Mclean, Virginia, United States

Baltimore, Maryland, United States

• Lead the Paycom implementation by partnering with Outside Sales Reps and New Client Setup (NCS) Specialists to guide our clients to 100% usage of the Paycom solution.
• Administered and reviewed Paycom Project Plan for management, client accountability, and communication to all internal and external stakeholders throughout the client onboarding process.
• Worked with clients to map their current process, understand client concerns, and identify areas of improvement to maximize efficiencies using the Paycom Solution and best practices.
• Promoted the use of Paycom HCM products through training on-site or via web meetings.

Annapolis, Maryland

• Facilitated learning in both traditional and virtual classrooms.
• Incorporated a variety of presentation methods to accommodate different adult learning styles.
• Managed and monitored the classroom through observation and identified and responded to gaps in training needs.
• Initiated appropriate correspondence to course participants as appropriate.
• Monitored version control/updates to training content (i.e., PowerPoint Presentations and facilitator guides) as appropriate.
• Collaborated with Learning and Development Manager, Instructional Designers and Subject Matter Experts to conduct a comprehensive needs analysis to ensure training fulfills the needs and objectives of the business and.

Bethesda - Montgomery Mall

• Interviewed, sourced, and hired employees in all the departments of the store.
• Organized events designed to assess candidates and lead them through the hiring process.
• Presented company’s development plan and trained other leaders in the market.
• Advocated company’s priorities and results to store team through leadership meetings.
• Directly oversee the training and certification of sales associates, trainers, and technicians

Chevy Chase, MD

• Guided the success of a multi-million dollar department by leading and motivating the selling team, developing and managing the service environment.
• Tailored clothing rank went from 20th to 9th place in the company in 6 months.
• Grew department sales from 4.7 million to a projected 6.1 million since hired.
• Actively recruited and selected service-minded professionals and specialists.
• Exceeded Fall and Spring sale plans by 20% and held successful corporate events within the department.

Washington, DC

• Developed and fostered an environment where service excellence was a top corporate priority. Achieved through training, 1-on-1 coaching, modeling appropriate selling behaviors, and personal involvement with top clients.
• Created appropriate development plans and held the team accountable for exceeding their goals.
• Acquired, retained, and developed best in class.
• Continuously networked and recruited to build a talent database for the external bench.
• Proactively assessed and reported business opportunities to merchants.
• Represented the brand in the community by joining the Georgetown Business Improvement District (BID) community

Annapolis

• Opened new flagship store in November, 2007.
• Networked, recruited, assessed and hired qualified candidates at all levels for new store opening.
• Successfully led team of 7 managers and 109 associates to pass our first two months sales goal.
• Maintained presence through effective floor management and ensured staff coverage in the store.
• Ensured that team provided an exceptional customer experience in the store to achieve World Class Service standards.

Tyson's Corner, VA

• Led the District at the July 2006 Store Manager’s Conference.
• Maintained and reported district payroll (6 Stores).
• Successfully lead team of 8 managers and 85 associates.
• Took store from 6th place to 4th place nationally in two years.
• Sourced, recruited and retained high-potential employees.

Springfield, Virginia