Edward Turon Email & Phone Number

Greater Atlanta Area

Greenwood Village/Blouder, Co

Provided overnight NT/Unix Distributed Operations monitoring and support for multiple accounts with an emphasis on resolving Tivoli Workload Scheduler job abends. •Monitored, troubleshot, and escalated distributed operations issues within the Service Level Agreement for multiple accounts. This includes incident/problem ticket generation, assigning severity, assigning support team, follow-up and call back for problem resolution.•Monitored BMC Control-M Job Scheduler in support of the Centers for Medicare & Medicaid account, with an emphasis on resolving abends and implementing Adhoc requests.•Provided TDWC/TWS distributed batch monitoring/scheduling in support of the multiple accounts, (Cendant/Travelport, Miller Coors, United Launch Alliance, AGCS, Chicago Parking, BP, Honeywell), with the emphasis on performing Adhoc requests and resolving job abends.•Performed Daily and Month-end Batch processing and report generation via Oracle 11i Concurrent Manager in support of the Honeywell account.•Implements weekly code promotions for Cendant and Travelport; monitored and identified server failures and web outages; reporting them to various business units, technical support groups, and the help desk for following up on resolution. •Proficient in monitoring tools such as: TDWC/TWS, Tivoli Netcool, Control M, Argent as well as multiple ticketing tools such as Vantive, Remedy, and ServiceNow.•Maintained accurate daily turnovers and check-off lists for multiple accounts.

Garden City, Ny

Provided NT/UNIX Client/Server monitoring and support for: AVIS, Budget, Coldwell Banker, ERA, Century 21, Lawson, and RCI. •Monitored and supported Tivoli’s Workload Scheduler (Maestro) and Argent Job Scheduler, with an emphasis on resolving abends and implementing Adhoc requests.•Monitored and identified Server failures and Web outages; restoring services and/or escalating to technical support for problem resolution.•Followed SOP for monitoring, troubleshooting, escalating issues. This included problem ticket generation, assigning severity, assigning to a support team, follow-up and call back for problem resolution.•Implemented Code promotions for multiple accounts per documentation. The promotions were performed in pre-production and production environments on both Windows and Unix based systems. Application, Database and Web Code were updated using IIS, Microsoft SQL Server Enterprise manager, ftp, ssh, telnet, Microsoft VSS data repository.•Managed information that accurately documented the volume of Adhoc requests assigned and completed by me as well as statistics on the number of failures encountered during the nightly production cycle. •Compiled monthly statistics for management reports on the number of code promotion requests assigned and completed by me.

Responsible for monitoring and controlling day to day computer operations on a DEC Alpha 2100 system utilizing Open VMS and AFTECH application software. Monitored Nortel PBX system and Nortel Meridian Mail system.•Monitored the network, batch processes, troubleshot software, and communication problems; documenting and scheduling field maintenance when necessary.•Monitored all peripheral equipment and utilities. Performed magnetic tape and disk librarian duties.•Processed daily Automated Clearing House (ACH) to member accounts.•Performed file transfers across platforms and performed software upgrades.•Performed Adds, Moves, and Changes to Nortel PBX system.

2068Th Cs Hurlburt Fld. Fl / 6920Th Esg Misawa Ab Japan

Provided 24 x 7 computer operation support in a high security Tri-service environment. As a lead operator supervised subordinate computer room staff, scheduling daily tasks, work schedules, and provided training of new personnel on practices and procedures. •Operated a full duplex circuit through DEC PDP 11/84 (CSP) equipment. Processed high security message traffic via the AUTODIN network. Set up and operated electronic data processing (EDP) equipment, i.e., digital computers, mainframe, and minicomputers used in on-line Tri-Service support. •Determined causes of equipment malfunctions taking corrective actions to return equipment and software to operation. Performed magnetic tape and disk librarian duties, operator maintenance, and input/output control tasks. •Provided extensive training on equipment and procedures to arriving personnel. •Shift supervisor. (TS/SCI)

Bachelor Of Science - Bs, Finance, 3.46 Gpa

Associate Of Science - As, Information System Processing