Edward Wei Chong Tan Email & Phone Number

Singapore

Singapore

• Led the development of a predictive customer care solution for a Telco client on the Fibre Broadband network, resulting in reduced churn and improved customer experience• Collaborated with Engineering teams to architect cloud-based AI software deployments for multiple clients in the SEA region, leveraging AWS and Azure platforms• Upgraded the Capital Expenditure Optimizer software (Scala + Spark-based) for Telco clients, enabling optimized rollout of cell towers and network upgrades

Singapore

• Development of time series forecasting software (python based) and upgrading existing products with ML-based features (e.g. outlier detection)• Built ML-based features into Telecoms Network Optimization software that would optimize rollout of cell towers and network upgrades on massive network transaction data • Built novel geo-spatial algorithms and API interfaces for mobility intelligence solution, providing valuable insights on population mobility

Singapore

• Implemented machine learning algorithms to reduce churn and increase ARPU by >10% in the Prepaid and GOMO market segments.• Applied segmentation algorithms to classify customer behavioral patterns, leading to the development of customer-centric products and improved customer satisfaction• Implemented end-to-end pipelines for models creation, monitoring, testing and A/B testing of campaigns• Achieved Gold Prize in HyperX Corporate Datathon, collaborating with top data scientists from leading firms to dissect a challenging cross-industry dataset.

• Orchestrated collaboration among multiple departments to design and implement a robust data warehouse, empowering extensive data analytics capabilities• Led development of integrated financial-operational dashboards, enabling management to pinpoint critical areas for improvement and devise targeted data-driven solutions

Singapore

Initiated a social enterprise business to offer an online platform for charities and voluntary welfare organizations to raise revenue and become self-sustainable. Generated revenue of above $3000 and raised hundreds for beneficiaries

Singapore

Provided financial consultancy services in the line of insurance and wealth management.

Industrial And Systems Engineering (B.Eng Honours), Business Administration (B.B.A. Honours)

Industrial And Systems Engineering, Engineering, 3.66/4

Exchange Semester at Georgia Institute of Technology