Edward Williams Email & Phone Number

Us

Us

Miami, Fl, Us

Led restaurant portfolio of over 450 locations with combined sales of approximately $600Moperating in 7 states with 11 distinct markets. Overall leadership responsibility for 5senior level managers and more than 11,500 team members. * Drove the BKC operations systems and Operations Excellence Framework (OEF) processesresulting in consistent improvement on the operations/finance/guest satisfaction metrics,achieving all time best performance year over year. * Led the North America leadership team to introduce the “Bring 'em in, keep 'em, bring'em back” strategy. Successfully convinced the Executive Leadership Team to commit largeamounts of capital to re-image the brand, recognizing the importance of curb appeal to theQSR customer. The execution of these extensive remodel/scrape/rebuild projects continue todeliver great returns. * Led North America Operations team to develop and launch OEF, an organized businessplanning process that improved the overall operations and financial metrics of therestaurants, realizing all time best operational and financial results.* Sponsored a collaborative, multi functional team that developed a process to strengthenthe multi unit manager bench through internal development. Leading Excellence AdvancingPeople (LEAP) is a comprehensive program complete with selection tools, assessments, and aformal apprenticeship program. LEAPsters continue to have strong results with manyexceeding the performance of external hires in all areas of the key performance scorecard.* Successfully led and managed the acquisition and integration of 15 Burger KingFranchise groups with more than 200 restaurants into the North America Company portfolio.Since the integration, sales volumes improved $200K - $350K per location and all 15acquisitions are profitable.

Miami, Fl, Us

Led restaurant portfolio of over 450 locations with combined sales of approximately $600Moperating in 7 states with 11 distinct markets. Overall leadership responsibility for 5senior level managers and more than 11,500 team members. * Drove the BKC operations systems and Operations Excellence Framework (OEF) processesresulting in consistent improvement on the operations/finance/guest satisfaction metrics,achieving all time best performance year over year. * Led the North America leadership team to introduce the “Bring 'em in, keep 'em, bring'em back” strategy. Successfully convinced the Executive Leadership Team to commit largeamounts of capital to re-image the brand, recognizing the importance of curb appeal to theQSR customer. The execution of these extensive remodel/scrape/rebuild projects continue todeliver great returns. * Led North America Operations team to develop and launch OEF, an organized businessplanning process that improved the overall operations and financial metrics of therestaurants, realizing all time best operational and financial results.* Sponsored a collaborative, multi functional team that developed a process to strengthenthe multi unit manager bench through internal development. Leading Excellence AdvancingPeople (LEAP) is a comprehensive program complete with selection tools, assessments, and aformal apprenticeship program. LEAPsters continue to have strong results with manyexceeding the performance of external hires in all areas of the key performance scorecard.* Successfully led and managed the acquisition and integration of 15 Burger KingFranchise groups with more than 200 restaurants into the North America Company portfolio.Since the integration, sales volumes improved $200K - $350K per location and all 15acquisitions are profitable.

Miami, Fl, Us

Developed and launched the Operations Excellence Review (OER) - a key operationsmeasurement tool to measure and review the newly created BKC Operations Platforms/Systems.This tool, the protocol, and the team had a major impact in the turnaround of BKC. As aresult, the BKC system in North America is at an all time high for overall guestsatisfaction and the tool is now being used successfully in the global markets.* Hired and Trained 48 Operations Excellence Specialists who measured and reviewed theRestaurant Operating Systems and Platforms for BKC. * Improved the Brand's overall performance in the areas of Clean and Safe, Hot and Fresh,and Friendly and Fast in North America through the use of this tool.

Owned and operated 4 Hardee's Restaurants with combined annual sales of $4M and employedover 100 employees. Additionally, served as a consultant to 3 different restaurantorganizations consisting of 10 operating restaurants with sales in excess of $10M.* Received the Prestigious Hardee's Founder's Award in 1997 and again in 1998 forexceptional sales growth and outstanding execution of the Hardee's operating standards atall restaurants. * Hired and developed extremely strong leaders who executed the Hardee's systems at avery high level of performance. * Participated in the foundation of the Independent Hardee's Franchise Association andserved as Elected Board member since its inception. Held positions on the Operations,Purchasing, and Associate Member Committees. * Elected by fellow franchisees to be the liaison between the new owners of Hardee's andthe franchise community. The association was considered to be an industry example in theFFHR category because of its strong Franchise and Franchisee relations.* Achieved status as Certified Franchise Training Restaurant for the Hardee's CentralFlorida Markets, operating the only training restaurant in the market for a 5 year period.* Hired and retained as an independent consultant in the start-up and continuingoperations of 10 independent restaurants because of proven leadership, expertise,knowledge and results achieved within Hardee's restaurants.