Edward Van Ness Email & Phone Number

Howell, New Jersey, United States

Ensured our members received exceptional service from a friendly staff in a clean and well-maintainedfacility.• Supervised all fitness, babysitting, and janitorial staff.• Hired and trained new team members for front desk and janitor duties.• Addressed all member issues in a professional and timely manner.• Coached front desk staff on new member and membership renewal opportunities.• Conducted regular performance reviews with all team members• Achieved biweekly bonus through membership renewals and incremental sales.• Contacted members regarding declined billing to update payment method.• Managed payroll and supply ordering to remain within allotted budget.• Coordinated vendors to maintain facility and make necessary repairs.• Ensured all gym equipment was serviced and maintained to minimize impact to members.• Checked pool on regular interval for proper chemical levels.

Greater New York City Area

Agent licensed to sell insurance through New York Life Insurance Company.

Greater New York City Area

• Championed customer experience and twice awarded Gold Store• Provided quality customer service while ensuring all customer needs are met• Analyzed customer needs and positioned value added products and services• Managed and developed a sales team of eight to ten sales representatives• Exceeded monthly quota and target sales dollars regularly• Drove KPI results to finish top on Leaderboard for multiple months• Increased and maintained new and existing business accounts• Selected for Wireless Leadership Academy in 2018• Facilitated in store Wireless Workshops for all operating systems• Performed daily inventory tasks, cycle count, reporting, merchandising, and operational tasks• Attained incremental business for location by leveraging non-sales traffic• Created a zone newsletter to inform and boost zone moral• Selected for Operations Elite Advocate Next Level program• Achieved Leading on year end appraisal for 2012, 2013, and 2015• Awarded: Directors Club for second quarter of 2015, 360 award in the first quarter of 2012

• Started as a Building Maintenance Mechanic then moved to rigging and packing life rafts• I followed strict procedures specific to each life raft model while rigging and packing and then performed a test deployment.• Each unit and its deployment had to adhere to guidelines established by Air Cruisers Co., the aircraft manufacturer, and the FAA.• Each step of the process is double checked by Quality Assurance Inspectors.

• Supervised intramural events such as flag football, volleyball, soccer, softball, and basketball, and other recreational functions.• Trained and evaluated officials for flag football, softball, and volleyball.• Planned parking procedures for major events at the ICI Center.• Supervised and assisted in the set up and breakdown of all functions inside the ICI Center such as special events, concerts, and sporting events, etc.• Awarded: Official of the Year for both flag football and softball, MVP, and Rookie of the Year.