Edward Li Email & Phone Number

Dover, England, United Kingdom

I helped Dover Council achieve PCI DSS Compliance within the first five months of starting the role. Reacting promptly to all Information Security Incidents, I provide clear and timely actions and information to stakeholdersExplaining complex information security concepts to senior executives and non-technical employees while accurately portraying real risk and threats.I design, implement, and operate information security controls and supporting policies. This ensures our organization can operate securely and effectively.Assisting with the implementation and maintenance of formal security certifications, such as ISO27001, PSN, and PCI-DSS.I manage and review auditing of security processes, including Active Directory (AD) and Azure AD, as well as device and software audits.

Canterbury, England, United Kingdom

Assisting with the management and development of core IT systems to support business processes and service improvements.Ensuring applications are up to date and managed in line with vendor and software requirements.Monitor services to ensure reliability and quality. Investigate issues as they arise, either triaging and responding to support tickets or through your own initiative.Providing and maintaining technical documentation for systems, procedures, and services to support colleagues and system users. Assisting with maintaining the security of corporate systems to ensure key business information is appropriately secured and the University is adhering to data protection legislation.

Canterbury, England, United Kingdom

Defining and implementing new processes to maintain and update information gathered and recorded in the PSMS (Payment Security Management System) to ensure PCI DSS compliance can be validated annually.Understanding and documenting the University’s IT infrastructure and how card payments are processed across it while recommending ways to do so in a PCI DSS-compliant manner.Reporting accurately and promptly and presenting to key university groups and stakeholders, making recommendations where appropriate.

Folkestone, England, United Kingdom

In this role, I was responsible for driving company-wide improvement processes that bring enhanced service delivery, growth, efficiency and other key strategic initiatives for the company. I scoped, planned, and developed projects of varying sizes and complexity, sometimes several at a time.In this position, I also provide training, coaching and support Lean Process Improvement &Lean Management Techniques; this enables our internal different business units improvetheir quality and obtain continuous improvement.Knowledge: • Lean Process design (including scenario design, flow mapping) • Prototyping,testing & training • Planning, budgeting & forecasting • Analysis and Reporting • Full lifecycle implementations • Information architecture • Leadership, governance, and changeenablement • Client education (workshops, training).

Folkestone, United Kingdom

My role involved a great deal of IT Operations Discipline work such as Major IT Incident Management Processes, Alerting, IT System Analysis, Diagnostics & Maintenance and Monitoring solutions.I was equally responsible for maintaining uptime of the company-wide communication systems across the UK and the delivery of core contact solutions to 100+ customers on a daily basis. I operated at various levels of technical interventions, including work on premises and hardware work when necessary.Knowledge: • Advanced troubleshooting • Full knowledge of agentdesktop environment • Call routing Writing and Analysis • Technical Reporting• Logs Analysis • High severity incidents management

Folkestone, United Kingdom

· Monitoring customer’s hire and repairs and providing updates throughout the duration of the claim.· Issuing and sending Payment Pack’s to Third Party Insurers for the costs of hire and repairs.· Notifying Third Party Insurers of our involvement in the claim and the circumstances of the incident.· Chasing Third Party Insurers for a comment on liability. · Providing the customer with the best products available to them through saga networks of garages, solicitors, and hired car firms.· Dealing with hire, repair and total loss queries from customers, suppliers and other insurers.· Liasing with garages, engineers and suppliers to ensure the repair and hire process is running smoothly.

Folkestone, United Kingdom

· Speaking to customers that have recently been involved in motoring incidents. Taking details of the incidents and advising of how the law applies to their claim.· Advising customers of liability while supporting them over the phone.· Documenting large amounts of information; (incident circumstances, date, time, any personal injuries, third parties involved and location) whilst arranging rescue and repairs with garages and recovery agents.· In addition, I print letters for each customer and support back office by indexing incoming scanned documents and sending faxes to garages and rescue services.· Answer incoming calls from non-customers, solicitors and other insurance providers giving support and appropriate assistance were possible.· Providing the customer with the best products available to them through saga networks of garages, solicitors and hired car firms.· Highly target driven, to meet and exceed all targets as well as earn bonuses.· Dealing with technical queries for all areas of CHMC.· Experience in providing customer satisfaction through, product knowledge and objection handling.

Marden, Kent

In this role, I was directly responsible for the management of the company’s UK brand andmarketing activities, as well working closely with our European partners in the coordinationof trade fairs. I successfully developed and run brand campaigns and launch campaigns,paying close attention to the consistency and quality of our message - whilst adaptingbudget and channel to suit the local marketplace. Frequent travel to Europe was also one ofmy regular engagements.In addition to managing the marketing activities, I was also responsible for providing arobust co-ordination and execution of social media work, including intelligent/advanced useof digital PR< SEO, paid social media ads and online data capture initiatives to develop oursales & marketing reach into the UK.Knowledge: • Google Analytics and website management • CRM systems • Mailing software• Social Media Platforms & Community Management • Automated social media publishingtools (HootSuite ect) • Performance, Tracking and Reporting tools • SEO/Paid Media Onlineadvertising • Events Management • Account Management • Invoicing, Purchasing andBudgeting. • PR and Corporate Communications

Canterbury

· Conducted outbound calls and e-mails to generate new sales leads; utilise consultative selling techniques to determine client wants and needs, offer solutions, and close new accounts.· Managed traditional and online marketing campaigns, including social media, and email marketing campaigns; track campaign return on investment and adjust campaign spend levels as needed.· Oversaw event planning, event set-up, and event management for clients.

Canterbury, United Kingdom

Working within a small team as a retail assistant, providing consumer and technical support on all Apple products.· Demonstrated various Apple products and product functionality to customers.· Assisted in converting clients from PC use to Mac computer use.· Identified and optimized all opportunities to up-sell and cross-sell additional products or services.· Provided superior customer service, technical support, and advice to clients.Selected Achievements:· Consistently achieved or exceeded all sales and performance goals and targets. · Commended for high level of dedication to complete customer satisfaction.

Bsc, Music And Sound Technology

Education record