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An Information Technologies Professional with over 35 years of technical project and leadership experience with a focus on customer service and delivery. Experienced in understanding, managing and explaining complex systems and dependencies.Specialties: Led business integration projects during acquisitions and mergers.Improved Service Desk practices and processes annually.Developed SLA’s for key customers and departments.Performed customer interviews and service presentations.Created an outsourcing project that enhanced the Service Desk supportLed the Sales Force Automation project for Service Desk and contract support. Off shored Level 1 support so domestic support could focus on more technical issues.
Trigent Technologies
View- Website:
- trigenttech.com
- Employees:
- 8
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Partner - OwnerTrigent Technologies Jun 2013 - PresentBartlesville, OkProvide small business solutions and support. Evaluate small business processes and deliver customized technology solutions to meet the clients needs.
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Csr - Sabre System OwnerHewlett-Packard Oct 2007 - May 2013To ensure excellence delivery of contracted services through incident management, problem management, service requests, coordinate changes between EDS and the client. Change control for the responsible environment, review changes, evaluate risk, approve or reject change and communicate changes. Monitor and track performance levels in conjuction with SLA compliance. -
Sr System AdministratorElectronic Data Systems Nov 2004 - May 2013Linux, HP's Non Stop Kernel, and Solaris support for Sabre's Travel Engine. Implement new baselines for testing and promote tested enviroments to production. Provide monitored and level 2 support for these enviroments along with system management improvements and automation.
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It ConsultantLionbridge Jun 2004 - Nov 2004Provided project support for Help Desk outsourcing, lead the client's efforts to outsouce internal Help Desk functions. Developed project plan, support documentation and execution.Reduced MTTR by creating knowledge base life cycle.Off shored Level 1 support so domestic support could focus on more technical issues. -
Network EngineerMci Nov 2000 - May 2004Created web base ScoreCard application for Global Network Management.Integrated FOTS alerts with house keeping alarms into one statistical database.Developed an automated FCC reportable statistical webpage.Automated MTTR and Trouble Ticket measurements.Developed an PHP/MySQL base trouble ticket system.Sr. System Administrator for five SUN E10K domains. -
OwnerThornecrowne 2000 - 2002Managed and developed on-line shopping services.
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Help Desk ManagerMci/Worldcom Sep 1994 - Feb 2000Provided direct leadership for 50+ Technical Service Desk employees.Developed and implemented business integration projects during acquisitions and mergers.Created improvement plans for Service Desk best practices.Worked with Business Units to help meet IT business needs.Developed SLA’s for key customers and departments.Performed customer interviews and service presentations.Created an outsourcing project that enhanced the Service Desk support.Led the Sales Force Automation project for Service Desk and contract support. Off shored Level 1 support so domestic support could focus on more technical issues.
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Help DeskWorldcom 1994 - 1998
Ed Phillips Skills
Ed Phillips Education Details
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Devry Institute Of TechnologyBseet -
Devry UniversityBachelor Of Science (B.S.)
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Owasso High SchoolHigh School
Frequently Asked Questions about Ed Phillips
What company does Ed Phillips work for?
Ed Phillips works for Trigent Technologies
What is Ed Phillips's role at the current company?
Ed Phillips's current role is Partner - Owner at Trigent Technologies, LLC.
What is Ed Phillips's email address?
Ed Phillips's email address is te****@****hpe.com
What is Ed Phillips's direct phone number?
Ed Phillips's direct phone number is +191827*****
What schools did Ed Phillips attend?
Ed Phillips attended Devry Institute Of Technology, Devry University, Owasso High School.
What are some of Ed Phillips's interests?
Ed Phillips has interest in Science And Technology, Arts And Culture.
What skills is Ed Phillips known for?
Ed Phillips has skills like Ethernet, Microsoft Exchange, Network Administration, It Management, Integration, Linux, Data Center, Cisco Technologies, System Deployment, Tcp/ip, Lan Wan, Incident Management.
Who are Ed Phillips's colleagues?
Ed Phillips's colleagues are Sachin C, Andrew Johnson, Sireesha Siri, Pradeep Kumar, Lynette Phares, Sai Avani.
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Ed Phillips
Chief Information Officer At South Delta Planning And Development District, IncGreenville, Ms1gmail.com1 +166282XXXXX
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Ed Phillips
Spotsylvania, Va2comcast.net, leidos.com -
3monhealthsys.org, comcast.net, mongeneral.com -
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1thaisummit.co.th
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