-Responsible for providing Cybersecurity support through SAAR-N Processing, Cyber Planning and Response Center security, and Defensive Cyber Operations support

-Provide laptop, computer network, and ground electronic troubleshooting and maintenance services/consult-Supervised, mentored, and provided administrative guidance to Marines/Recovering Service Members (RSMs)-Received Wounded Warrior Regiment Recovering Service Member of the Year Award for 2021-Received Navy and Marine Corps Achievement Medal (Gold Star in Lieu of Second Award) - Awarded 20211220-Completed Lean Six Sigma Green Belt Training (20220606 - 20220610)

Sergeant (Retired)Navy and Marine Corps Achievement Medal - Awarded March 2020

-Managed and operated Help Desk that serviced 300+ active employees -Supervised and facilitated the full divestment of over 300 Lenovo laptops and replaced them with newly installed Dell laptops of the same quantity worth over 70 thousand dollars, resulting in improved workspace operations and increased efficacy by more than 30% throughout the whole battalion-Completed more than 400 Help Desk service request tickets-Resolved over 100 unofficial Help Desk trouble calls in-person or over the telephone, providing immediate support to staff-Created, organized and reviewed 30 security groups within the battalion’s Active Directory which included 300+ users, providing 99% computer data and network security for the unit -While positioned as the Help Desk Chief (temp), was successful in preparing Help Desk operational workspace for 3d Marine Logistics Group Commanding General Readiness Inspection, resulting in a 85% passing score

-Supervised and ensured the completion of modifications on 15 critical Table of Authorization Material Control Numbers for field data systems, maintaining unit’s networking capabilities and readiness at 100% -Serviced and assisted in over 60 different installations and removal of various vehicle-mounted communications systems, improving the unit’s overall mission capabilities-Assisted in mass fielding of 40 Joint Battle Command Platform Family of Systems units -Attended over 15 Material Readiness Briefs, Maintenance Management reconciliations and relayed decisive action plans, while managing position as Ground Electronic Systems Maintenance Chief for two months-Processed, facilitated, and assisted in the completion of over 50 maintenance service requests through the Global Combat Support System-Marine Corps, improving unit’s maintenance readiness over 20% -Supervised, mentored, and provided guidance to Marines

Hardlines and Electronics Team Member-Provided information and customer service for store guests-Restocked and organized inventory items for guests to purchase-Processed retail transactions as a cashier

-Had the opportunity to intern in the Computer Technical Support program at De Anza College -Built, refurbished, and donated 20+ computers and laptops to needy college students-Troubleshot, repaired, and upgraded 20% of total available PC hardware and software systems-Installed operating systems, drivers, and software applications for dozens of laptop and desktop computers -Trained new team members on computer maintenance and repair, improving overall workplace capabilities