Edward Young Jr Email & Phone Number

Dayton, Ohio Area

The Helpdesk Team Lead is accountable for managing the day-to-day call center operations for PRN's dedicated desk to ensure departmental and organizational goals are met or exceeded. This individual will create an environment that is conductive to exceptional service for external customers, and ensure that the organization's contractual obligations are being met, including but not limited to, Service Level Agreement (SLA), hours of coverage, coordination of resources, daily activities of the team, browsing work queue, reporting, coaching, and adherence to procedures, and professionalism.

Dayton, Ohio Area

The Helpdesk Team Lead is accountable for managing the day-to-day call center operations for PRN's dedicated desk to ensure departmental and organizational goals are met or exceeded. This individual will create an environment that is conductive to exceptional service for external customers, and ensure that the organization's contractual obligations are being met, including but not limited to, Service Level Agreement (SLA), hours of coverage, coordination of resources, daily activities of the team, browsing work queue, reporting, coaching, and adherence to procedures, and professionalism.

Mason, Oh

Provide support for basic incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components

Mason, Ohio

Provide support for basic incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components