During my 12 years in the client contact centre I have been actively involved in general andcomplex activities. I try to always keep up-to- date with legislative changes i.e. Treatingcustomers fairly. I have steadily progressed from a Junior Process Assistant in 2004 to Values PA2to Client Service Representative. This has enabled me to develop capabilities in timemanagement, interpersonal skills and communication, the ability to thrive under pressure, livingthe organisation values: honesty, integrity and respect. I have recently completed 3 shortcourses related to BPO, Quality assessments and moderation of assessments. I believethat I am more than ready to make a positive contribution to your department.
Listed skills include Business Process, Business Analysis, Investments, Customer Service, and 4 others.