Edwin Alexander Email & Phone Number

Tamil Nadu, India

• 1.8 years of experience with Banking Industry, I am currently working with HDFC Bank Ltd, since June 2013. I got a experience as a Deputy Manager ( Operations - Personal Banker ). I have actively involved in the process of branch banking operations and sales.Operations Branch Banking :-• Branch Operations and Audit Compliance, Branch administration & ATM (onsite) management• Report Generation & filing, Review all critical reports, monitor cash levels, fraud control, etc• Managing Operations like A/c opening, Fixed Deposit, Lockers, and Forex etc• Pins custodian, Cost Management and staff productivity• Customer service with walk in customers, issues & complaints, Customer Application request processing.• Handling Deliverables & inward and outward materials.• Generation of referrals from internal database• Deepening of existing Current account & saving account relationshipsSales & Customer Relationship Management: • Achieve sales targets and providing Customer service• Generate business and cross sell all products and services of the Bank• Selling of Investment products like Mutual Fund, Insurance, Retail Assets Current account & Saving account, more than 120 products. • Enhance the value of existing accounts of Current account & saving account customers. Retention of accounts• Relationship Management for a Portfolio & Preferred customers

Chennai

• 5.9 years of professional experience with Finance & Banking Industry, I have been worked with Buzzworks Business Services Pvt Ltd (Associates of Standard Chartered Bank), since Sep 2007. I got extensive experience in HR Operations, Payroll as well as in Administration. Handling two premises with more than 400 EmployeesHR Recruitment Responsibilities :-• Screening - Job Portals, Referrals, Campus recruitment, News Paper Adds, Consultancies.• Scheduling - after Profiles Validation, Schedule Interviews, Recruitment Plans, Maintain MIS.• Induction - Documentation Validation, Joining Formalities, Background Verification, Personal Files.• Training - onboard training for Products, Policies and procedures , Safety & Security awareness.• Processing - Offer Letters, Appointment Letters, improve HR policies & practices, Termination Letters.• Tracking - Attendance, Leave management, Performance.• Maintaining - HR MIS, Attrition, Work Culture, Employee relations, Client support.• Controlling - should be in control in Audit policies, Management policies, Employment policies. • Setting - extent new premises with company standards, setting team build as per client requirement.• Employee Engagement - Incentives, Performance Management, Appraisals, Awards and other benefits.• Exit Systems - Exit interviews, Notice period, Relieving letters, Experience letters.HR Payroll & Admin Responsibilities :-• Preparing - Salary Sheets, calculating incentives, Invoice & vendors bills, PF, ESI, Full & Final Settlements.• Costing - To ensure maintain costing in printing & stationary, electricity, & other parameters. • Issuing - ID Cards, Pay slips, Warning letters, Income Tax deductions, Medical coverage, Circulars. • Handling - Securities, House Keeping, Vendors, Landlords, other statuary compliance.• Coordinating - IT support, Staff welfare, Repairs & Maintenance, • Supporting - Entire Office Administration, Client Requirements, Employee Requirements.