Edwin Au Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Bellevue

• Utilized tools such as IPMonitor, Dynatrace, Kibana, Jira, Remedy on a daily basis• Participated in RCA meetings in order to reduce future issues• Calculate order impact during outage periods• Created new SOP documentation for NOC• Assisted with the switch from Akamai to Instart Logic• Assisted in creating a standard process for Drugstore.com Tape Backups• Acted as a liaison between NOC, OMS, and Webstore

Redmond

•Responsible for Xbox operations mailbox and incoming internal phone calls•Utilize Microsoft System Center to monitor and action on unhealthy alerts•Monitor metrics of Xbox Live such as concurrency, error rates, user drops etc •Host Lync bridges for incidents in production environments•Engage other internal teams to resolve issues

Redmond, Wa

•Utilize Microsoft System Center on a daily basis to monitor and manage multiple environments•Support servers in lab and production environments for over 80 titles on Xbox 360 and Xbox One•Patch and reboot multiple environments using tools such as Octopus, MSNPatch and WSUS•Remotely support day to day operations of physical and virtual servers with iLO, RDC, and VMM•Monitor, troubleshoot and failover SQL 2008/2012 servers•Manage customer user accounts and FTP project shares•Experience with network load balancing in F5 BigIP•Verify uptime of multiple production websites running via IIS

Puyallup, Wa

• Support and administer the operation and management of local servers through software/hardware upgrades• Configure, maintain, and monitor connectivity of LAN/WAN infrastructure• Build and configure custom machines required for mission critical tasks• Manage Active Directory User Groups, Security Groups, and access controls• Assist in switch configuration and network segmentation• Perform diagnostics and troubleshoot system issues• Provide helpdesk support to end users• Maintain detailed documentation of helpdesk solutions and operating system configurations• Recommend additions and changes to information system standards, policies and procedures

Auburn, Wa

• Authored articles for WITH Community Church website • Participated in Adopt-A-Road campaign

Tacoma, Wa

• Managed cash and bookkeeping• Provided assistance to store manager with day-to-day operations• Managed store inventory to meet customer demand

Tacoma, Wa

• Performed door to door sales with strong negotiation skills• Demonstrated success in sales by surpassing the average weekly quota of fifteen by double• Earned additional commission based on volume of sales