Edwin Ayala Email & Phone Number

Emmaus, Pa, Us

Emmaus, Pa, Us

Houston, Texas, Us

• Provided support for multiple computer systems, including hardware and software installation, troubleshooting and maintenance.• Participated in ongoing training to enhance own job skills and knowledge.• Guided and mentored junior team members on a variety of technical topics.• Configured and maintained Azure AVD Windows 10/11 images, host pools, and hosted apps.• Created and edited GPOs, managed print servers in Windows Server 2019.• Assisted with the procurement and decommissioning of IT equipment.• Developed and maintained system documentations, user guides, technical manuals, and training materials.• Utilized scripting languages such as PowerShell to automate routine tasks associated with system maintenance.• Recommended new technologies to improve efficiency and productivity while considering costs and benefits of implementation.

Palo Alto, California, Us

• Installed and performed repairs to hardware, software, and peripheral equipment, following design and installation specifications.• Managed user accounts using Active Directory for authentication and authorization.• Performed system updates, upgrades, and maintenance tasks on Windows-based systems.• Provided technical assistance to users in person, over the phone, and via remote access tools.• Supported VoIP telephone systems by configuring extensions, programming phones, and setting up voice mailboxes.• Trained new staff members on use of computer systems, software applications and network resources.• Led Windows OS migration projects, resolving and escalating incidents via ServiceNow• Managed and configured Apple devices using JANF• Maintained detailed records of PC inventory and assignment, training new and existing end users.

Bethlehem, Pa, Us

• Provided technical support for hardware and software systems, including troubleshooting network and system issues for external clients.• Configured and managed network wiring and Sophos Firewalls.• Managed user accounts in Active Directory, Exchange Server, Office 365, and other related systems.• Developed, tested, and deployed group policies, configured NVR setups, and trained IT staff.• Created and maintained comprehensive knowledge base articles.• Trained users in system operation and basic maintenance.• Researched new technologies and recommended solutions to increase efficiency and reduce costs.

Bethlehem, Pa, Us

• Provided technical support for personal computer hardware, software applications, and peripherals to external end users.• Used remote desktop software to resolve issues, perform installations or demonstrate solutions to users.• Identified and solved technical issues with variety of diagnostic tools.• Managed Windows Server 2012, Office 365 email accounts, and Active Directory accounts.• Assisted with network cabling, patching, and configuration of access points.• Configured and managed Hyper-V and VMware environments.• Developed training materials for end users on the use of various programs and applications.• Created and maintained technical documentation.

• Installed and performed repairs to hardware, software, and peripheral equipment, following design and installation specifications.• Developed knowledge base articles containing detailed instructions for common IT issues encountered by users.• Demonstrated leadership skills by creating and implementing procedures and best practices to ensure the smooth operation of the Service Desk.• Created and deployed images using Acronis on multiple machines, and provided training.• Managed ShoreTel VoIP accounts, deployed phones, and worked closely with the vendor.• Provided support and setup for Apple and Android mobile phones.• Supported VMWare virtual desktops and MS Exchange accounts.• Maintained an up-to-date inventory of all IT assets, including computers, peripherals, and printers.

Paris, Fr

• Provided end-user support at the King of Prussia branch, conducted break/fix PC and printer support.• Deployed and managed applications using SMS, utilizing Active Directory for account and group management.• Managed Blackberry, Droid, and Apple mobile devices.• Utilized Remedy for incident management and escalation.• Provided one-on-one training to new and existing end users.

• Provided over the phone break/fix PC and printer solutions to all internal end-users.• Supported Lotus Notes, Outlook 2003-2007, and all Microsoft applications.• Utilized Remedy for incident management and escalation.• Managed and setup Avaya phones, Blackberry devices, and participated in testing new PC images.• Trained new and existing IT staff on different procedures and technology.

New York, Ny, Us

• Worked in a high call volume supporting users from both national and international branches• Charged with supporting over 3,000 applications used by JP Morgan Chase• Supported all MS related applications including Office and Windows XP• Utilized Peregrine to document and escalate incident tickets• Assisted in troubleshooting and setting up Lotus Notes and Same Time instant messenger• Used and supported multiple mainframes such as SEI, Teleview, and Gateway Super Session• Remotely controlled user PCs by using LanDesk

Diploma, Computer Networking And Security

Diploma, Auto Body